Asylum Support Client Adviser

• Aug 2021 - Present

• Provide advice and guidance to asylum seekers in person, by phone, and by email, in line with Migrant Help's contract with the Home Office; Signposting and referrals for clients to appropriate organisations for their needs. • Support asylum seekers to complete their Section 95 applications and change of circumstance applications; log requests, complaints, and feedback; provide Induction Briefings to all new clients in Initial Accommodation. • Ensure safeguarding of clients in line with legal and organisational requirements; awareness and recording of client's vulnerabilities. • Keep accurate and up-to-date case records for all clients and incidents. • Member of Strategy Champions group, meeting monthly to discuss ways in which we are applying, and could improve, the organisation's strategy and goals. Show less

Front Office Team Member

• Jan 2019 - Jul 2021

Novotel Glasgow CentreManaging arrivals and departures and processing financial transactions; assisting in the reopening of the hotel post-lockdown; testing and implementing new cleaning regimens, health and safety procedures, and policies. Was one of ten staff brought back for the hotel's reopening; processing of domestic and international commission payments (Onyx/Nettrans, Fastcom); liaising with internal and external departments and companies; acting as the first point of contact at the hotel. Show less

Night Auditor

• May 2018 - Jan 2019

Ibis Budget GlasgowManaging arrivals and departures and processing financial transactions; acting as Duty Manager as required; ensuring safety of guests and staff and security of the hotel; training new staff in reception, reservations, and night audit; supervising the sale of alcohol according to relevant licensing laws; conducting room checks and tracking Housekeeping KPIs.SVQ 4 Hospitality Management, SCQF Level 8 (2018)

Receptionist

• Sep 2016 - May 2018

Ibis Budget GlasgowManaging arrivals and departures and processing financial transactions; training new staff in reception, reservations, and night audit; supervising the sale of alcohol according to relevant licensing laws; conducting room checks and tracking Housekeeping KPIs; taking and updating reservations, assisting the General Manager with group reservations; following and updating SOPs and hotel policies; inventory managementSVQ 3 Hospitality Supervision and Leadership, SCQF Level 7 (2018) Show less

Resource Person, Post-Deportation Monitoring Project (previously Intern)

• Jun 2015 - Jan 2018

Preparing sections of witness statements for asylum hearings; finding and contacting academics, NGOs, and law firms to be listed on the IRRI website; website editing and updating; various administrative tasks; managing Rights in Exile social media platforms, including Facebook and Twitter; reaching out to organisations and experts to be listed in the PDM directory to aid asylum seekers returned to their countries of origin; communicating with PDM Project members and ensuring ongoing involvement in the project Show less

Library Assistant

• Aug 2014 - Aug 2014

Cataloguing and withdrawal of library materials; website development and creation of research instructional guides for students and faculty. Cataloguing and withdrawal of library materials; website development and creation of research instructional guides for students and faculty.

Sales Consultant

• Jul 2013 - Feb 2014

Intern

• May 2012 - May 2012