Alessandra Scamurra
User Experience Researcher at Recare- Claim this Profile
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German Professional working proficiency
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English Professional working proficiency
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Italian Native or bilingual proficiency
Topline Score
Bio
Carl Schache-Parrott
I had the chance to work with Alessandra at an up and coming start-up. We both worked in the same department. Alessandra showed a great deal of enthusiasm towards her job and would not take no for an answer. She took responsibility and executed her tasks thoroughly. I would recommend Alessandra as she is a conscientious and eager team-player who will not only go the extra mile to solve internal and external issues but also has passion for great customer care.
María Micaela Sommariva
I had the opportunity of working with Alessandra at a fast growing startup. We worked in different markets but I always turned to her for advice because she would come up with creative solutions for different kind of problems. She has a customer centric approach and can work in several markets because of her multilingual skills. I recommend Alessandra for her collaborative nature, pro-activity and original mindset.
Carl Schache-Parrott
I had the chance to work with Alessandra at an up and coming start-up. We both worked in the same department. Alessandra showed a great deal of enthusiasm towards her job and would not take no for an answer. She took responsibility and executed her tasks thoroughly. I would recommend Alessandra as she is a conscientious and eager team-player who will not only go the extra mile to solve internal and external issues but also has passion for great customer care.
María Micaela Sommariva
I had the opportunity of working with Alessandra at a fast growing startup. We worked in different markets but I always turned to her for advice because she would come up with creative solutions for different kind of problems. She has a customer centric approach and can work in several markets because of her multilingual skills. I recommend Alessandra for her collaborative nature, pro-activity and original mindset.
Carl Schache-Parrott
I had the chance to work with Alessandra at an up and coming start-up. We both worked in the same department. Alessandra showed a great deal of enthusiasm towards her job and would not take no for an answer. She took responsibility and executed her tasks thoroughly. I would recommend Alessandra as she is a conscientious and eager team-player who will not only go the extra mile to solve internal and external issues but also has passion for great customer care.
María Micaela Sommariva
I had the opportunity of working with Alessandra at a fast growing startup. We worked in different markets but I always turned to her for advice because she would come up with creative solutions for different kind of problems. She has a customer centric approach and can work in several markets because of her multilingual skills. I recommend Alessandra for her collaborative nature, pro-activity and original mindset.
Carl Schache-Parrott
I had the chance to work with Alessandra at an up and coming start-up. We both worked in the same department. Alessandra showed a great deal of enthusiasm towards her job and would not take no for an answer. She took responsibility and executed her tasks thoroughly. I would recommend Alessandra as she is a conscientious and eager team-player who will not only go the extra mile to solve internal and external issues but also has passion for great customer care.
María Micaela Sommariva
I had the opportunity of working with Alessandra at a fast growing startup. We worked in different markets but I always turned to her for advice because she would come up with creative solutions for different kind of problems. She has a customer centric approach and can work in several markets because of her multilingual skills. I recommend Alessandra for her collaborative nature, pro-activity and original mindset.
Experience
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Recare
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Germany
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Hospitals and Health Care
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1 - 100 Employee
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User Experience Researcher
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Nov 2021 - Present
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Flightright
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Germany
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Legal Services
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1 - 100 Employee
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Customer Advocate
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Dec 2018 - Jun 2020
Delivered an excellent customer experience, helping customers understand the process and the documentation exchange.Conducted problem-solving and troubleshooting.Analysed a range of 80 to 100 cases per day to establish their validity and the chances to win in court.Evaluated settlement offers received from the airlines and advised the clients consequently in German, English, and Italian. This lead to an increase in winning cases in court and consequently higher customer satisfaction. Delivered an excellent customer experience, helping customers understand the process and the documentation exchange.Conducted problem-solving and troubleshooting.Analysed a range of 80 to 100 cases per day to establish their validity and the chances to win in court.Evaluated settlement offers received from the airlines and advised the clients consequently in German, English, and Italian. This lead to an increase in winning cases in court and consequently higher customer satisfaction.
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Zizoo
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Germany
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Travel Arrangements
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1 - 100 Employee
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Post-Booking and Partners communication Associate
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Feb 2018 - Sep 2018
Specialized in dealing with the communication with clients and partners throughout the process from the post-sale to the actual date of the boat trip. Provided services related to additional requests, such as extra services and tips about the locations, by communicating with our partners and external agencies worldwide. As a result, the repeat customer rate increased as it did the review rating in Trustpilot. Specialized in dealing with the communication with clients and partners throughout the process from the post-sale to the actual date of the boat trip. Provided services related to additional requests, such as extra services and tips about the locations, by communicating with our partners and external agencies worldwide. As a result, the repeat customer rate increased as it did the review rating in Trustpilot.
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Furniture restorer
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2015 - Feb 2018
Conducted consulting meetings to define the client’s expectations and desires, working on suitable solutions such as specific techniques and materials for each project.Consulting on a colour scheme based on the rest of the interior design of each client.Restoration work on antique and vintage furniture. Conducted consulting meetings to define the client’s expectations and desires, working on suitable solutions such as specific techniques and materials for each project.Consulting on a colour scheme based on the rest of the interior design of each client.Restoration work on antique and vintage furniture.
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Seat-Styler
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Germany
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Automotive
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Online Marketing Intern
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Jul 2016 - Sep 2016
Created SEO-optimized landing pages on WordPress for their website in English and Italian. Improved organic search rankings for 10+ high-competition keywords and increased their organic traffic by 15%. Ideated and created social media content for their Facebook and Instagram pages. That included photo shooting sessions, Facebook ads, and Newsletters articles. Created SEO-optimized landing pages on WordPress for their website in English and Italian. Improved organic search rankings for 10+ high-competition keywords and increased their organic traffic by 15%. Ideated and created social media content for their Facebook and Instagram pages. That included photo shooting sessions, Facebook ads, and Newsletters articles.
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Owner of the Home Design shop and atelier Pink Flamingos
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Sep 2013 - Sep 2015
Branding, naming, and concept of the store. Sales and organization of workshops with clients where they could learn how to properly paint furniture and do little DIY projects. Branding, naming, and concept of the store. Sales and organization of workshops with clients where they could learn how to properly paint furniture and do little DIY projects.
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mobile.de
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Germany
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Technology, Information and Internet
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200 - 300 Employee
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Customer Service Specialist
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Jul 2012 - Sep 2013
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ebuero AG
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Germany
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Telecommunications
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1 - 100 Employee
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Online Secretary at Deutache Business Services GmbH
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Feb 2011 - Jun 2012
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Education
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2020 -
CareerFoundry
UX Design -
2004 - 2008
Università degli Studi di Salerno
Bachelor's degree Science of Communications, Marketing
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