Alessandra Paduos
Senior Customer Success Manager EMEA at Hostaway- Claim this Profile
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Italian Native or bilingual proficiency
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English Native or bilingual proficiency
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German Limited working proficiency
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French Limited working proficiency
Topline Score
Bio
Darren Karshagen
It’s my pleasure to provide a recommendation for Alessandra who has been an incredible asset and valued member of my team. With key strengths related to account management, relationship building, influencing and communication. Alessandra has the natural ability to develop immediate, authentic relationships with strong rapport that enables trust with her partners. Her strong customer centric approach to working with her partners allows her to prioritize efficiently, problem solve effectively and consult openly with partners to help them achieve their goals. With a strong drive for results, ensuring all her initiatives had a direct impact on measurable outcomes and business objectives. Key to Alessandra’s success is her self-motivation to continually learn and develop. The personal manner Alessandra works collaboratively within external and internal partners towards a common goal will continue to be the foundation of her success. I wish Alessandra all the success in the future and I am certain she will continue to flourish and develop within any company and role.
Adriana Negri
Alessandra is an authentic people person; she naturally builds and maintains relationships with both internal and external stakeholders. Her open approach added great value to brainstorms and team meetings. Always ready to help her peers, during the time we worked together, Alessandra embraced an additional task and quickly became a pillar for soft skills training in our team.
Darren Karshagen
It’s my pleasure to provide a recommendation for Alessandra who has been an incredible asset and valued member of my team. With key strengths related to account management, relationship building, influencing and communication. Alessandra has the natural ability to develop immediate, authentic relationships with strong rapport that enables trust with her partners. Her strong customer centric approach to working with her partners allows her to prioritize efficiently, problem solve effectively and consult openly with partners to help them achieve their goals. With a strong drive for results, ensuring all her initiatives had a direct impact on measurable outcomes and business objectives. Key to Alessandra’s success is her self-motivation to continually learn and develop. The personal manner Alessandra works collaboratively within external and internal partners towards a common goal will continue to be the foundation of her success. I wish Alessandra all the success in the future and I am certain she will continue to flourish and develop within any company and role.
Adriana Negri
Alessandra is an authentic people person; she naturally builds and maintains relationships with both internal and external stakeholders. Her open approach added great value to brainstorms and team meetings. Always ready to help her peers, during the time we worked together, Alessandra embraced an additional task and quickly became a pillar for soft skills training in our team.
Darren Karshagen
It’s my pleasure to provide a recommendation for Alessandra who has been an incredible asset and valued member of my team. With key strengths related to account management, relationship building, influencing and communication. Alessandra has the natural ability to develop immediate, authentic relationships with strong rapport that enables trust with her partners. Her strong customer centric approach to working with her partners allows her to prioritize efficiently, problem solve effectively and consult openly with partners to help them achieve their goals. With a strong drive for results, ensuring all her initiatives had a direct impact on measurable outcomes and business objectives. Key to Alessandra’s success is her self-motivation to continually learn and develop. The personal manner Alessandra works collaboratively within external and internal partners towards a common goal will continue to be the foundation of her success. I wish Alessandra all the success in the future and I am certain she will continue to flourish and develop within any company and role.
Adriana Negri
Alessandra is an authentic people person; she naturally builds and maintains relationships with both internal and external stakeholders. Her open approach added great value to brainstorms and team meetings. Always ready to help her peers, during the time we worked together, Alessandra embraced an additional task and quickly became a pillar for soft skills training in our team.
Darren Karshagen
It’s my pleasure to provide a recommendation for Alessandra who has been an incredible asset and valued member of my team. With key strengths related to account management, relationship building, influencing and communication. Alessandra has the natural ability to develop immediate, authentic relationships with strong rapport that enables trust with her partners. Her strong customer centric approach to working with her partners allows her to prioritize efficiently, problem solve effectively and consult openly with partners to help them achieve their goals. With a strong drive for results, ensuring all her initiatives had a direct impact on measurable outcomes and business objectives. Key to Alessandra’s success is her self-motivation to continually learn and develop. The personal manner Alessandra works collaboratively within external and internal partners towards a common goal will continue to be the foundation of her success. I wish Alessandra all the success in the future and I am certain she will continue to flourish and develop within any company and role.
Adriana Negri
Alessandra is an authentic people person; she naturally builds and maintains relationships with both internal and external stakeholders. Her open approach added great value to brainstorms and team meetings. Always ready to help her peers, during the time we worked together, Alessandra embraced an additional task and quickly became a pillar for soft skills training in our team.
Experience
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Hostaway
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United States
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Software Development
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1 - 100 Employee
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Senior Customer Success Manager EMEA
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Jun 2023 - Present
Hostaway Vacation Rental Software helps grow vacation rental property management businesses by automating and streamlining every aspect across Airbnb, Vrbo, Booking.com, Expedia, and other channels.Hostaway provides all the tools necessary to manage a short-term rental enterprise.Channel ManagerBooking Engine/Website BuilderCommunication toolsManage multiple Airbnb accountsCollect paymentsManage cleaners and tasksShare reports with ownerswww.hostaway.com Show less
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Customer Success Manager APAC
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Mar 2022 - Jun 2023
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Expedia Group
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United States
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Software Development
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700 & Above Employee
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Associate Market Manager - Victoria & New South Wales - Australia
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Nov 2016 - Oct 2020
Expedia Group is an $8.8 billion global online travel company that owns and operates a portfolio of brands, which include Expedia, Hotels.com, trivago, Egencia, Orbitz and Wotif.com. The position involves account management of key Expedia Group partners with the goal of maximising their performance across the organisations global e-commerce network. In analysing both macro and local travel trends, quarterly strategies were implemented to ensure these key partners were catering to the changing customer demands of inbound travel consumers. Remaining customer centric is a key organisational focus and this position requires the balance of keeping this at the forefront whilst also attaining effective partnerships with partners. Key Activities: ● Establishing revenue growth strategies that complement the Partners, Customers and Organisations e-commerce global growth strategy ● Educating Partners on Expedia Groups Partner Central Platform, demonstrating the benefit of the Organisations e-commerce network initiatives and product offering Show less
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Quest Apartment Hotels
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Australia
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Hospitality
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300 - 400 Employee
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Business Development Manager
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Dec 2015 - Nov 2016
• Researched and secured new projects and opportunities to support growth • Performed cold calling, cold meetings and internal and external presentations to establish business potential and relationships • Attended networking functions, events and seminars to support growth • Prepared tenders and liaised with National Sales Managers on contracts • Produced and disseminated daily, weekly, monthly sales activity reports • Partnered with tourism providers, chamber of commerce and associations Show less
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Crown Resorts
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Australia
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Hospitality
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700 & Above Employee
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Sales Executive
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May 2015 - Feb 2016
• Converted sales leads and applied negotiation and consultation skills • Engaged in cross-selling and upselling of packages and room allocations • Liaised with hotel clients, wholesalers, third party websites, leisure and corporate travel agencies • Converted sales leads and applied negotiation and consultation skills • Engaged in cross-selling and upselling of packages and room allocations • Liaised with hotel clients, wholesalers, third party websites, leisure and corporate travel agencies
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The AOT Group
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Australia
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Travel Arrangements
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1 - 100 Employee
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Inbound Reservations Consultant
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Jun 2013 - May 2015
• Created, packaged and tailored itineraries for domestic and international tour operators including accommodation, tours, car hire, events, attractions and activities for FIT and small groups • Provided after hours assistance for inbound clients on arrival and during their stay in Australia and advised on attractions and events, dealt with any last-minute issues • Account management for Travel Agencies specialising in the Italian Market • Created, packaged and tailored itineraries for domestic and international tour operators including accommodation, tours, car hire, events, attractions and activities for FIT and small groups • Provided after hours assistance for inbound clients on arrival and during their stay in Australia and advised on attractions and events, dealt with any last-minute issues • Account management for Travel Agencies specialising in the Italian Market
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Education
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2009 - 2012
Università degli Studi di Pavia
Master's degree, Foreign Languages, Literatures, and Linguistics -
2005 - 2009
Università degli Studi di Pavia
Bachelor of Arts (BA), English Language and Tourism -
2007 - 2008
Ruprecht-Karls-Universität Heidelberg
Tourism and Travel Services Management
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