Experience

PIRCH

• United States
• Retail
• 200 - 300 Employee

• Senior Account Receivables Specialist

  • Oct 2022 - Present

• Accounts Receivable Specialist

  • Jun 2021 - Oct 2022

• Project Manager

  • Mar 2018 - Jun 2021

  Greater San Diego Area I am the customer liaison between sales, operations, purchasing and logistics and you passionate about achieving results with people. Schedule and coordinate product deliveries and installations, product pick-ups and shipments Quality check customer orders in PIRCH customer dashboard Document customer preferences, details, dates and order in PIRCH CRM Calendar coordination between customer and PIRCH logistics team Establish timelines for customers based on close… Show more I am the customer liaison between sales, operations, purchasing and logistics and you passionate about achieving results with people. Schedule and coordinate product deliveries and installations, product pick-ups and shipments Quality check customer orders in PIRCH customer dashboard Document customer preferences, details, dates and order in PIRCH CRM Calendar coordination between customer and PIRCH logistics team Establish timelines for customers based on close coordination with purchasing teams Ability to manage multiple priorities Ability to communicate effectively with internal and external customers (phone and email) Exceptional attention to detail Establish and maintain positive relationships with team members and customers Proficient use of MS Office Suite, Outlook and CRM Adapt to organizational changes and embrace to new processes

• Developer, Lifestyle Experiences

  • Aug 2014 - Jun 2021

  Greater San Diego Area Support PIRCH sales team through a range of activities all designed to help execute the perfect customer order. Activities include building specification books for clients, researching product issues, assisting in executing orders within PIRCH’s operating system, handling order cancellations and modifications, processing customer deposits and payments, and other items as required. · Managing and coordinating projects for the highest earning sales associate for PIRCH o Creating and… Show more Support PIRCH sales team through a range of activities all designed to help execute the perfect customer order. Activities include building specification books for clients, researching product issues, assisting in executing orders within PIRCH’s operating system, handling order cancellations and modifications, processing customer deposits and payments, and other items as required. · Managing and coordinating projects for the highest earning sales associate for PIRCH o Creating and managing projects up to $500,000 o Establishing and maintaining relationships with contractors, designers, and clients o Currently working on a $1.2 million order · Teaching, training, and instructing team members on procedures



Pacific Sales Kitchen & Home

• United States
• Retail
• 300 - 400 Employee

• Customer Service Representative

  • Nov 2011 - Aug 2014

  Greater San Diego Area Was responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. I was also responsible for supporting the Inventory processes, which would include warehouse functions such as unaccounted research, receiving, shipping and will calls. · Process transactions: Orders, returns & exchanges, releases, etc. · Training new associates and management on new SOP’s.



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Agent/Representative

  • Jan 2011 - Aug 2011

  San Diego, CA A variety of transactions and customer interactions; including returns, exchanges, trade-ins, recycling, defective products and repair questions. I developed strong relationships with my clients by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. I partnered with Geek Squad to ensure customer needs are met end-to-end. · Overview on PC technical issues were to be completed at the end of each consultation/debriefing with the… Show more A variety of transactions and customer interactions; including returns, exchanges, trade-ins, recycling, defective products and repair questions. I developed strong relationships with my clients by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. I partnered with Geek Squad to ensure customer needs are met end-to-end. · Overview on PC technical issues were to be completed at the end of each consultation/debriefing with the client. · Assembled new computers and ran tests to check functionality. · Receive packages and deliver electronic equipment to clients. Show less