Experience

Self Employed

• Graphic Design
• 400 - 500 Employee

• Freelance Artist/Shop Owner

  • Nov 2016 - Present

  Implemented and manage a 5-Star online shop selling artwork, stationery and décor, with 1200 monthly visitor. Organize shop inventory and utilize efficient shipping logistics. Schedule, plan and execute participation at in-person events and art fairs. Coordinate arrangements with event planners. Set up and operate temporary retail shop to sell artwork and promote business. Manage calendar for in-person events, commission deadlines, and new product releases. Design artwork for 18 commissions including murals, book cover illustrations, and logos. Email correspondence with clients to discuss design requirements, timelines, and licensing agreements. Perform daily administrative tasks including social media management, responding to emails, placing orders for product restock, and tracking and filing inventory, sales and expenses.



All County Fire, Inc.

• San Diego, CA

• Administrative Assistant

  • Nov 2013 - May 2014

  Point of contact for customer’s fire safety inspections and equipment by renewing service for annual inspection, scheduled and arranged access to property, and invoiced and received payment. Managed 5,000 customer accounts and maintained records of inspections and inventory by creating accounts for new customers, providing service estimates and inventory spreadsheets, accepting and managing service payments, and resolving service inquiries with QuickBooks. Performed secretarial and clerical tasks including answering phone, responding to e-mail, fax, and in person inquiries, distributing mail and messages, and filing inspection reports. Maintained calendars by scheduling safety training and inspections, and routing service technicians.



Bellevue Bridal Boutique

• United States
• Events Services

• Bridal Consultant

  • May 2012 - Apr 2013

  Sold between $5K and $7K worth of wedding gowns and accessories per week while providing one-on-one customer service for fifteen weekly appointments with brides and bridal parties at a boutique with six staff. Generated the highest amount of individual monthly sales, March 2013. Managed 150 customer profiles and accounts and maintained records of payments, purchases, and expected delivery dates by creating accounts for new customers, accepting and managing purchase payments, and resolving purchase inquiries with QuickBooks. Managed shipping timelines for gown and accessory orders with a five month turnaround and researched and implemented alternatives for brides with individual scheduling needs. Developed purchasing recommendations based on style, occasion, body type, and current trends. Provided store tours and performed fifteen scheduled bridal consultations per week.



Famous Footwear

• Retail
• 700 & Above Employee

• Assistant Manager

  • Nov 2009 - Jul 2011

  Sales Associate November 2009 – August 2010 Supervised four Sales Associates while exceeding $1.5K weekly sales goals by providing customer service to thirty daily customers at a footwear and accessories retail store that was the top district accessories sales location. Trained staff on guest satisfaction, inventory control, human resources, safety, loss prevention and expense control. Met and exceeded sales percentages for daily sales goals, including the ratio of customer walk-ins to sales, sales of accessories, and sales of rewards card memberships. Evaluated staff monthly by observing adherence to company scripts when greeting customers, signing off on three POS observations for each employee per day, and evaluating upsell techniques and product placement. Tracked inventory shrink during quarterly audits and annual full inventory evaluations on an electronic inventory system using a palm pilot to scan the barcodes of each product. Performed daily inventory for items that were returned or exchanged to maintain up to date store products. Distributed, collected, and analyzed guest satisfaction surveys to develop customer service improvement strategies. Planned and deployed signage, fixtures, merchandising, retailer promotion, and consumer communication programs. Conducted POS system sales, returns, exchanges, and assisted customers in finding and using products.