Alesha Holland, MPA

Residential Life Coordinator at Life University
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Contact Information
us****@****om
(386) 825-5501
Location
Marietta, Georgia, United States, GE

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Credentials

  • Social and Behavioral Responsible Conduct of Research
    CITI Program
    Nov, 2021
    - Oct, 2024
  • Social and Behavioral Research - Basic/Refresher
    CITI Program
    Nov, 2021
    - Oct, 2024
  • Graduate Students
    CITI Program
    Feb, 2018
    - Oct, 2024

Experience

  • Life University
    • United States
    • Higher Education
    • 500 - 600 Employee
    • Residential Life Coordinator
      • Aug 2022 - Present

      ● Managed the operations of 15 resident assistants and 3 Community assistant staff members, developed, maintained, and enforced regulations, ensured a safe and clean environment, and advocated for student need ● Planned, facilitate, and evaluate team-building and leadership activities and programs. ● Assisted with administrative tasks, coordinated dorm, and apartment maintenance issues, and coordinated individual resident cases ● Enhanced student residence life by serving as student advisor to a residential assistant student organization, as well as professional and personal development ● Oversaw successful and efficient daily operations of the residence hall including room assignments, maintenance requests, student-life activities, and orientation sessions Show less

  • Travel Unity
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Senior Youth & Collegiate Program Manager
      • May 2022 - Jul 2022

      ● Ensured that all proper procedures and reporting methods are in place and that all programs aligned with TU's mission and values. ● Developed strategies for recruiting, retaining, and training staff, volunteers, and interns to make sure all programs remain effective and consistent. ● Worked closely with Program Director and provided key guidance and assistance in designing and executing programs for TU ● Cultivated relationships with schools, alumni, and local communities to expand and diversify student engagement ● Built a network of professional contacts and liaisons with educational, philanthropic, and other relevant organizations to broaden program reach and foster additional growth Show less

  • CWT
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Travel Experience Counselor II
      • Sep 2021 - May 2022

      ● Created and completed travel arrangements (car, hotel, air, rail) for moderately complex accounts ● Sold products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel and exceeded quarterly goals. ● Acted as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation ● Established efficient workflow processes, monitor daily productivity, and implement modifications to improve the overall effectiveness of personnel and activities Show less

  • Marriott International
    • United States
    • Hospitality
    • 700 & Above Employee
    • Guest Services Manager
      • May 2018 - Feb 2021

      ● Trained over 15 front desk staff and created front desk schedules to maintain consistent standards across our team ● Identified the developmental needs of others and coached, mentored, or otherwise helped others to improve their knowledge or skills. ● Utilized interpersonal and communication skills to lead, influence, and encourage others; advocated sound financial/business decision-making; demonstrated honesty/integrity and lead by example. ● Maintained a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. ● Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS), and support the Peer Review Process. Show less

  • Old Navy
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Manager
      • Nov 2011 - Apr 2018

      ● Created promotional strategies for in-store products, designed attractive and effective display shelves, and managed budget expenses. ● Developed 8 Team Leaders, building a culture of high performance, and driving customer-centric strategies to achieve operational success and maximize productivity ● Utilized strong communication and collaboration skills, providing effective coaching, and utilizing data and metrics to evaluate success and exceed monthly quota. ● Review employee performance, provide feedback, and implement measures to enhance overall customer service standards ● Support strategies and processes using a customer-centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity Show less

Education

  • Clark Atlanta University
    Doctor of Education - EdD, Higher educational leadership
    2021 - 2023
  • North Carolina Central University
    Master of Public Administration - MPA, 3.6
    2017 - 2019
  • North Carolina Central University
    Mass Communication/Media Studies, 3.3
    2013 - 2017

Community

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