Alesa L.

Community Manager at Carrus
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Contact Information
us****@****om
(386) 825-5501
Location
Orem, Utah, United States, US
Languages
  • French Limited working proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • CompTIA A+ ce
    CompTIA
    Sep, 2016
    - Oct, 2024

Experience

  • Carrus
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Community Manager
      • Apr 2020 - Present

      Strategize, coordinate, and build robust online community for learners and completed learners. Design engaging experiences on community to increase engagement, success, and adoption of community. Extensive experience with Salesforce Communities (Salesforce Experience Cloud). Interact daily with learners in community to encourage positive interactions. Confident with HTML and CSS.

    • Instructor & Forum Manager
      • May 2012 - Apr 2020

      Provided quality learner support via phone, email, chat, and text message. Managed a large volume of learner interactions in a timely manner to ensure service level agreement was consistently met. Collaborated effectively with various departments to ensure the best possible experience for learners, academic partners, and clients. Oversaw all aspects of maintaining online learner forum with 10,000+ members. Capably handled difficult learner and forum member interactions to ensure positive outcomes when at all possible.

    • Career Services and Skills Assessment
      • May 2006 - May 2012

      Managed scheduling and delivery of all final exams and exam results for the medical transcription program. Coordinated scheduling of final exam consultations. Reviewed hundreds of resumes in a timely manner. Effectively communicated with industry employers and completed learners to coordinate employment opportunities. Maintained positive client relationships and developed new relationships to help completed learners secure employment quickly upon completion.

  • Tim Hortons
    • Canada
    • Food and Beverage Services
    • 700 & Above Employee
    • Barista
      • May 2002 - Jan 2005

      Provided accurate, efficient, and cheerful service to customers. Ensured customer satisfaction. Contributed to safe and enjoyable working environment. Provided accurate, efficient, and cheerful service to customers. Ensured customer satisfaction. Contributed to safe and enjoyable working environment.

Education

  • Brigham Young University
    BS, Home and Family Living, Emphasis in Interior Design
    2005 - 2012
  • Brigham Young University - Idaho
    Design and Visual Communications, General
    2004 - 2005

Community

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