Spanish Manager and Technology Expert

• Jul 2020 - Present

Spanish Teacher

• Aug 2019 - Present

English as a Second Language Teacher

• Aug 2018 - Aug 2019

Teached English and World History to 4th, 5th and 6th graders. Developed weekly lesson plans and activities for children ages 9 to 12. Supervised groups of 20 to 40 children , ages 4 to 12 during recess, lunch hour and pick up time. Substituted other teachers in case of absence. Teached English and World History to 4th, 5th and 6th graders. Developed weekly lesson plans and activities for children ages 9 to 12. Supervised groups of 20 to 40 children , ages 4 to 12 during recess, lunch hour and pick up time. Substituted other teachers in case of absence.

Sales Associate

• Oct 2013 - Jun 2019

Greeted customers and assisted them providing information about products. Performed closing duties such as restocking product, cleaning and submitting sales report.Counted cash drawer to balance receipts and payments.Resolved customer complaints Received weekly shipments of up to 750+ boxes to with merchandise, to organize, restock and store. Greeted customers and assisted them providing information about products. Performed closing duties such as restocking product, cleaning and submitting sales report.Counted cash drawer to balance receipts and payments.Resolved customer complaints Received weekly shipments of up to 750+ boxes to with merchandise, to organize, restock and store.

Outreach Specialist

• Oct 2016 - Jun 2018

Mentored new employees about specialized survey and data entry technologies.Surpassed established goal increasing conversion by 5% percent.Composed Spanish version of survey script increasing self-reported customer satisfaction by 10%.Surveyed and informed members to determine eligibility for benefits from the Social Security AdministrationProvided excellent customer service Mentored new employees about specialized survey and data entry technologies.Surpassed established goal increasing conversion by 5% percent.Composed Spanish version of survey script increasing self-reported customer satisfaction by 10%.Surveyed and informed members to determine eligibility for benefits from the Social Security AdministrationProvided excellent customer service

Transportation Security Officer

• Apr 2016 - Sep 2016

Partnered with supervisors and other Transportation Security Officers to complete screening procedures of 100+ passenger in need of a Spanish speaking translator.Provided security and protection to air travelers, airports and aircraft.Operated specialized equipment to screen passengers and their property.Explained security procedures to the travelling public in a clear and concise manner. Partnered with supervisors and other Transportation Security Officers to complete screening procedures of 100+ passenger in need of a Spanish speaking translator.Provided security and protection to air travelers, airports and aircraft.Operated specialized equipment to screen passengers and their property.Explained security procedures to the travelling public in a clear and concise manner.

Customer Service

• Sep 2015 - Apr 2016

Maintained 98% performance level in evaluation in high volume call center with 70+ calls per day. Described coverage and benefits to health plan members.Interpreted Health Plan policies to members and advised on the most beneficial in relation to their conditions, medications and doctors.Processed insurance payments.Recorded customer complaints regarding provider and other medical services to submit to CMS. Maintained 98% performance level in evaluation in high volume call center with 70+ calls per day. Described coverage and benefits to health plan members.Interpreted Health Plan policies to members and advised on the most beneficial in relation to their conditions, medications and doctors.Processed insurance payments.Recorded customer complaints regarding provider and other medical services to submit to CMS.