Experience

mBank SK

• Slovakia
• Banking
• 1 - 100 Employee

• Customer Care Specialist

  • Nov 2017 - Present



Looking for new opportunities in Banking sector

• Slovak Republic

• -

  • Jul 2017 - Present



ZUNO Bank

• Austria
• Banking
• 1 - 100 Employee

• Back Office Specialist

  • Apr 2012 - Jun 2017

  03/2016 - 06/2017, Back Office Specialist Accountability for the accuracy and timeliness of the payment agenda processing Support and support for team members Back up of supervisor Cooperation with other departments of the Bank 03/2012 - 03/2016, Back Office Agent Foreign, SEPA and domestic payments Working with SWIFT banking systems, SIPS Working with FINACLE, BO JIRA, IT JIRA Control of processed payments via VIAMO Check processed payments via payment gateways (TrustPay, GoPay, etc.) Partial reconciliation of accounts Claims related to the payment agenda Registering, storing and arranging documentation Show less



Citibank (Slovakia), a.s.

• Bratislava

• Back office agent

  • Nov 2004 - Jan 2012

  01/2012 - 06/2008, Cards department Solving complaints related to the Unikasa project Cooperation with credit cards department Business correspondence 11/2004 - 5/2008, Customer service representative Telephone service to clients Business corespondence Investigations payments Compliants handling Cooperation with collection dept. and branches 01/2012 - 06/2008, Cards department Solving complaints related to the Unikasa project Cooperation with credit cards department Business correspondence 11/2004 - 5/2008, Customer service representative Telephone service to clients Business corespondence Investigations payments Compliants handling Cooperation with collection dept. and branches



Previous Experience

• Slovakia

• Various

  • Dec 1998 - Sep 2004

  -Customer Service Representative- Receiving phone, e-mails orders Issuing invoices Cooperation with warehouse -Independent officer operational evidence- Evidence of tangible and intangible assets Control and inventory of tangible and intangible assets Depreciation of assets -Customer Service Representative- Receiving phone, e-mails orders Issuing invoices Cooperation with warehouse -Independent officer operational evidence- Evidence of tangible and intangible assets Control and inventory of tangible and intangible assets Depreciation of assets