Alena Jafri
Fresh start support worker at Enterkey Training- Claim this Profile
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English Native or bilingual proficiency
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Urdu Limited working proficiency
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Korean Elementary proficiency
Topline Score
Bio
Credentials
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Westlaw UK Advanced Certificate
Thomson ReutersMar, 2021- Nov, 2024 -
Westlaw UK Basic Certificate
Thomson ReutersMar, 2021- Nov, 2024
Experience
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Enterkey Training
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United Kingdom
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1 - 100 Employee
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Fresh start support worker
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Feb 2023 - Present
Supporting and administering client engagement and employability support service, and maintaining administration systems required to ensure maximum social impact as well as quality of service. • Circulating Aiming High’s service information to attract/ engage eligible participants onto the project and inform eligible clients of available opportunities job search, training, work experience and placement etc offered through by Aiming High. • Provide project specific administration support, telephone cover, mail/email correspondence, filing, diary management, sorting and distributing mail and dealing with all paperwork. Show less
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HM Revenue & Customs
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United Kingdom
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Government Administration
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700 & Above Employee
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Customer Service Advisor (Debt Management)
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Jun 2022 - Jan 2023
Clerical/Administrative Officer Grade (AO) As a Customer Service Advisor for the Debt Management team my role required me to undertake both customer facing telephony tasks such receiving both inbound and making outbound calls from VAT customers and assisting them with a range of enquiries, taking payments for VAT returns, negotiating and setting up payment plans and administrative tasks such as sending out correspondence regarding outstanding liabilities. Clerical/Administrative Officer Grade (AO) As a Customer Service Advisor for the Debt Management team my role required me to undertake both customer facing telephony tasks such receiving both inbound and making outbound calls from VAT customers and assisting them with a range of enquiries, taking payments for VAT returns, negotiating and setting up payment plans and administrative tasks such as sending out correspondence regarding outstanding liabilities.
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Amazon
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United States
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Software Development
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700 & Above Employee
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FC Associate
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Nov 2021 - Jan 2022
Receive-Sort Part of the inbound receive-sort role involved receiving, checking and the full range of Amazon products that entered enter the warehouse and sorting so they could be delivered to outbound departments Receive-Sort Part of the inbound receive-sort role involved receiving, checking and the full range of Amazon products that entered enter the warehouse and sorting so they could be delivered to outbound departments
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Ash Immigration Services Limited
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United Kingdom
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Legal Services
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1 - 100 Employee
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Administrative Assistant
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Jul 2019 - Jul 2019
- 4 weeks work experience - An Immigration firm that deals with a wide variety of cases such entry clearance applications on basis of marriage, extension of stay, indefinite stay, land registry etcetera. - My role entailed working as part of the admin team working at reception, taking phone calls from new and existing clients as well as the Home Office and insurance and finance companies – listening to complaints and queries and passing them on to the appropriate person. -Also responsible for logging the post, and the creation of call and attendance notes using AlphaLaw Vantage as well as scanning of documents and welcoming clients in person and booking of appointments for new and existing clients.. - The role allowed me to become more confident when speaking to others, learn how to deal with clients both in person and over the phone, learn basic administrative tasks, such as photocopying, scanning and filing of documents. It also provided me with the opportunity to sit in and witness court hearings which was very insightful. Show less
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Enterkey Training
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United Kingdom
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1 - 100 Employee
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Classroom Assistant
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Jul 2018 - Jul 2018
- 1 week work experience -A leading training centre based in Birmingham focused on offering training, support and qualifications essential for the workplace. - A centre aiming to enable individuals to create and develop life opportunities and enhance their training and employability through courses such as; Functional Skills in English & Maths, ESOL, ECDL, ITQ, Professional IT Training, Customer Service, Business & Administration. - Main role during the week entailed helping adult learners work through English exam papers in preparation for their upcoming reading and writing examinations the following week, and assisting them when and if they were struggling. Successfully able to help numerous ESOL students master techniques focused on enabling them to confidently tackle recurring styles of exam questions. This role encouraged me to work independently and proactively using my own initiative to support others and achieved a desired a result. -Also responsible for guiding individual ESOL students through interactive activities such as vocabulary and spelling card sort games, in order to further both their understanding and learning. - Provided with the opportunity sit in on a ESOL lesson where students were preparing for their Speaking examination. - This was a very beneficial and insightful experience as it helped to instil a greater sense of appreciation for the efforts and struggles taken by others to learn the English Language in order to gain access to better opportunities and increase their job prospects. -Witnessing the learners’ resilient attitude towards learning was a very inspiring experience that motivated me further to work hard. Show less
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Education
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2020 - 2023
Coventry University
LLB Law -
2018 - 2020
Bordesley Green Girls' School and Sixth Form
A Levels, English Literature, History and Law -
2012 - 2017
Al-Hijrah School
GCSE, 8 GCSE’s A*-C , grades: A*AAABBCC
Community
