Alena Burgos Borovickova

Partner service executive at Booking.com
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Spanish Elementary proficiency
  • English Native or bilingual proficiency
  • Czech Native or bilingual proficiency

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Jenny Cox

I would highly recommend Alena, she is an effective Holistic trainer and practitioner who has always demonstrated a caring attitude. She has great communication skills and is always interested in supporting others.

Steve Terapane

Alena came to our employ through the J1 Work & Travel Program for international students. She has worked in the position of lifeguard / pool operator since May 2011. During this time she has been an exemplary employee and our client has been very pleased with the work she has performed. She will be missed at the conclusion of her work program and she would be eligible for rehire or possibly promotion if she were to return.

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Credentials

  • Customer Service: Call Control Strategies
    LinkedIn
    Apr, 2021
    - Sep, 2024
  • The Ultimate branding blueprint
    Tanya Aliza

Experience

  • Booking.com
    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Partner service executive
      • Apr 2021 - Present

    • Customer and Accomodation Service Executive
      • Sep 2012 - Present

      The worlds leading online hotel and accommodation reservation companyResponsibility:- modification of reservations, handling special requests and complaints by phone and e-mail, live chat- working with internal software, Cisco, Workplace, Google drive, Zoom, - delivering high level of customer service- assisting partners to improve their performance- assisting partners with setting, modifying and updating their presentations, availability and prices- working together with other teams to spot potential fraudulent behaviours, systems errors and bugs

  • Alena Burgos
    • Spain
    • Hospitality
    • Virtual Assistant
      • Oct 2019 - Present

      Taking care of administrative and tech-savvy tasks. Finding easy solutions to execute your ideas.Working with following systems:- Active campaign - Zoom- Canva- Systeme.io- WordPress- YouTube- Facebook- Instagram- Audacity- Open shot video editor- CapCut- Trello- Google Workspace Taking care of administrative and tech-savvy tasks. Finding easy solutions to execute your ideas.Working with following systems:- Active campaign - Zoom- Canva- Systeme.io- WordPress- YouTube- Facebook- Instagram- Audacity- Open shot video editor- CapCut- Trello- Google Workspace

  • Pasty Presto
    • United Kingdom
    • Assistant Manager
      • Jan 2012 - Aug 2012

      The south west's favorite Bakery Cafe chainResponsibility:- leading team up to 4 people during the shift- inspire team to deliver industry leading service every time- key holder responsible for cashing up and banking- proficient in the Windows 'Stocklink' stock management application- assisting with store ordering, spending and forecasting - weekly stocktaking The south west's favorite Bakery Cafe chainResponsibility:- leading team up to 4 people during the shift- inspire team to deliver industry leading service every time- key holder responsible for cashing up and banking- proficient in the Windows 'Stocklink' stock management application- assisting with store ordering, spending and forecasting - weekly stocktaking

  • Guardian Aquatics
    • South Africa
    • Lifeguard/ Pool operator
      • May 2011 - Sep 2011

      Maintenance of the swimming pool, (Work and Travel program for students or recent graduate) Maintenance of the swimming pool, (Work and Travel program for students or recent graduate)

  • Shuropody Ltd.
    • United Kingdom
    • Shop Floor Assistant/Foot Care Adviser
      • Apr 2010 - Jun 2011

      Nation-wide shop which provides comfortable shoes and foot care Nation-wide shop which provides comfortable shoes and foot care

  • Nanna Mexico
    • United Kingdom
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Shift supervisor
      • Oct 2008 - May 2010

      Authentic mexican take away/restaurant. Authentic mexican take away/restaurant.

Education

  • Anglia Ruskin University
    BA (Hons), Tourism management
    2008 - 2011
  • Regional college
    Level 3 Certificate, Swedish massage
    2009 - 2010
  • The Beauty Academy
    Hot stone massage, Facial cleaning and massage
    -

Community

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