Experience

Schibsted Suomi

• Online Audio and Video Media
• 1 - 100 Employee

• Junior Account Manager

  • Sep 2022 - Present

  Tori Autot

• Account Manager Trainee

  • Apr 2022 - Sep 2022

  Tori Autot



Lassila & Tikanoja

• Finland
• Environmental Services
• 700 & Above Employee

• Service Advisor

  • Apr 2021 - Sep 2021

  - Assisting B2B customers in environmental matters through telephone and online services. Taking orders, calculating quotations and negotiating contracts. Handling difficult situations, reclamations and upset customers in a fast-paced environment. - Assisting B2B customers in environmental matters through telephone and online services. Taking orders, calculating quotations and negotiating contracts. Handling difficult situations, reclamations and upset customers in a fast-paced environment.



Enia Oy

• Vaasa

• Telemarketing Agent

  • May 2020 - Aug 2020

  - Turning lists of prospects into paying customers through telephone and online services - Turning lists of prospects into paying customers through telephone and online services



Finnchat

• Finland
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Delight Specialist

  • Nov 2018 - Oct 2019

  - B2C and B2B customer service through chat services - Collecting potential leads - B2C and B2B customer service through chat services - Collecting potential leads



Helkama Rent Oy / Avis and Budget Rent a Car lic.

• Finland
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Lead Car Rental Agent

  • Aug 2016 - Aug 2018

  - Providing excellent customer service in completing car rental contracts offering additional coverages and upgrades to meet customer needs - Handling upset customers, conflicts and challenging situations. - Training and assisting new agents in company policies and procedures - Handling multiple phone lines to make reservations, answer customer questions and give quotes - Transfering cars from location to location depending on customers' needs - Took care that customers were satisfied and happy