Experience

GOPA Consulting Group

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Information Technology Support Team Lead

  • Aug 2023 - Present

• Information Technology System Administrator

  • Oct 2022 - Aug 2023

  Implementation & Administration of Ivanti Neurons for ITSM Administration of Microsoft Endpoint Manager



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist

  • Jun 2020 - Sep 2022

  • Supporting second level related to HW and SW for European Central Bank (ECB) customers in Frankfurt. • Supporting in IT Welcome Center in 3 different building in ECB. • Supporting Microsoft office issues. • Supporting and maintaining HW asset inventories for European Central Bank customers. • Attending HPSM tickets. • Troubleshooting network related issues and patching network cables. • Troubleshooting Printer & Printer Server related issues. • Supporting service in IAM… Show more • Supporting second level related to HW and SW for European Central Bank (ECB) customers in Frankfurt. • Supporting in IT Welcome Center in 3 different building in ECB. • Supporting Microsoft office issues. • Supporting and maintaining HW asset inventories for European Central Bank customers. • Attending HPSM tickets. • Troubleshooting network related issues and patching network cables. • Troubleshooting Printer & Printer Server related issues. • Supporting service in IAM portal for ECB customers. • Supporting User account, certificate and server role related issues. • Deploying software's packages to end user using SCCM. • Maintaining Virtual Machines (VMs) management in VMWARE / vSphere Show less • Supporting second level related to HW and SW for European Central Bank (ECB) customers in Frankfurt. • Supporting in IT Welcome Center in 3 different building in ECB. • Supporting Microsoft office issues. • Supporting and maintaining HW asset inventories for European Central Bank customers. • Attending HPSM tickets. • Troubleshooting network related issues and patching network cables. • Troubleshooting Printer & Printer Server related issues. • Supporting service in IAM… Show more • Supporting second level related to HW and SW for European Central Bank (ECB) customers in Frankfurt. • Supporting in IT Welcome Center in 3 different building in ECB. • Supporting Microsoft office issues. • Supporting and maintaining HW asset inventories for European Central Bank customers. • Attending HPSM tickets. • Troubleshooting network related issues and patching network cables. • Troubleshooting Printer & Printer Server related issues. • Supporting service in IAM portal for ECB customers. • Supporting User account, certificate and server role related issues. • Deploying software's packages to end user using SCCM. • Maintaining Virtual Machines (VMs) management in VMWARE / vSphere Show less



Information Centre of Ministry of Interior of the Republic of Latvia

• Law Enforcement
• 1 - 100 Employee

• Project Manager

  • Jun 2017 - Aug 2019

  Project Management Division „ITSM information system upgrade project” Lead Project Manager - Migration to a new Service Management system (from Axios Assyst to Ivanti Service Manager) - Customization, testing, deployment and maintenance of the migrated product - Creation of a new Service Level Agreement process - Creation of the Request fulfillment process - General Project Management - Launch of a new Self Service Portal - Drafts of Knowledge Management… Show more Project Management Division „ITSM information system upgrade project” Lead Project Manager - Migration to a new Service Management system (from Axios Assyst to Ivanti Service Manager) - Customization, testing, deployment and maintenance of the migrated product - Creation of a new Service Level Agreement process - Creation of the Request fulfillment process - General Project Management - Launch of a new Self Service Portal - Drafts of Knowledge Management and Quality control processes - Update of the Incident Management process - Update of Service Catalog

• Project Manager

  • Jul 2013 - Jun 2017

  National Schengen Information System Division Network/Application administrator - „Axios Assyst Service Management system version update” project lead in collaboration with 3rd party representatives – adaptation of the new system verstion to the current system requirements - Continuous 24h Axios Assyst technical support for Information Centre Service desk operators/users - European Criminal Records Information system application support – patching, problem solving… Show more National Schengen Information System Division Network/Application administrator - „Axios Assyst Service Management system version update” project lead in collaboration with 3rd party representatives – adaptation of the new system verstion to the current system requirements - Continuous 24h Axios Assyst technical support for Information Centre Service desk operators/users - European Criminal Records Information system application support – patching, problem solving, communication with EU Member State representatives

• Service Desk Specialist

  • Jun 2009 - Jul 2013

  IT Support Department, National Schengen Information System Division Senior Specialist -24 hour Service Desk/Operations Support (1st and 2nd line) for Information Centre and Ministry of the Interior IT system users, global user support on various Information Centre and Ministry of Interior IT related topics (telephone, mail) - Work order according to the ITIL v.2 standards(Incident Management, Problem Management and Change Management); - Incident logging and management… Show more IT Support Department, National Schengen Information System Division Senior Specialist -24 hour Service Desk/Operations Support (1st and 2nd line) for Information Centre and Ministry of the Interior IT system users, global user support on various Information Centre and Ministry of Interior IT related topics (telephone, mail) - Work order according to the ITIL v.2 standards(Incident Management, Problem Management and Change Management); - Incident logging and management with Axios Assyst Service Management system infrastructure monitoring via Zabbix - Knowledge transfer to new team members - Incident Escalation to the 3rd party partners (foreign and local)

• Junior System Administrator

  • Nov 2009 - Sep 2011

  National Schengen Information System Division Junior System Administrator - Support (2nd line) of the Windows based users in LAN environment - Configuration of the Windows Server 2003/Active Directory (user group policy configuration, user management, network resource mapping, etc.) - System monitoring with Zabbix - Basic set up of Gentoo, Red Hat, Suse - Primary hardware diagnostics - Recurring hardware maintenance - Creation of operational… Show more National Schengen Information System Division Junior System Administrator - Support (2nd line) of the Windows based users in LAN environment - Configuration of the Windows Server 2003/Active Directory (user group policy configuration, user management, network resource mapping, etc.) - System monitoring with Zabbix - Basic set up of Gentoo, Red Hat, Suse - Primary hardware diagnostics - Recurring hardware maintenance - Creation of operational documents/manuals for the users - Detection of the system issues and incident escalations to the system distributors

• Service Desk Specialist

  • May 2007 - Nov 2009

  IT Support Department, Database Administration Division Specialist - 1st line telephone IT support for Information Centre System users including : - creation of new user accounts - renewal of credentials and update user privileges - unlocking of the locked user accounts - preparation of support activity statistics - General Windows related user telephone support and problem solving - Database and Windows resource monitoring (Toad Data Modeler)