Customer Success Manager

• Apr 2023 - Present

Strategic Account Manager

• Mar 2022 - Apr 2023

Account Manager

• Nov 2020 - Mar 2022

Senior Customer Success Manager - LATAM and North America

• Sep 2019 - Oct 2020

Successfully managed over 20 accounts and some of our largest travel, real estate, and food vertical clients with an annual portfolio of over $17M (UberEats, OYO, RedAwning, etc.) Directly managed all Latin American clients for Meero’s US office Tracked, analyzed, and reported the performance of clients, as well as defined action plans to maximize client engagement and increase revenue Organized and directed internal departments in order to ensure client satisfaction and successful delivery of photo/video shoots and edits Built quarterly strategy decks, examining key data and providing actionable methods for improving ways of working Worked closely with Operations to devise proper pricing strategy Presented creative solutions aimed at improving onboarding process for new clients Oversaw roll out of new product releases and provided client training on how to best utilize new features Traveled to clients and met as needed to perform quarterly business reviews Show less

Senior Media and Communications Manager

• May 2019 - Aug 2019

Promoted to senior in New York office, spearheading the media and sales teamImplemented a number of strategies in order to drive revenue growth, such as weekly incentives and sales action plans based on regional market outlooksServed as the principal entity of communication between New York and global offices in order to arrange necessary elements of production and ensure functional operations Left office as highest performing salesman of US office between the months of March and June, contributing a combined $150,000 in revenue Show less

Media And Communications Manager

• Jul 2018 - May 2019

Frequently arranged and conducted interviews with high-level executives (primarily CEOs and Presidents) of companies ranging from $50 million to $6 billion in revenue to confirm suitability for inclusion in publication Coordinated with various subsets of media teams in order to facilitate and conduct official interview with c-suite level executives once inclusion had been confirmed to serve as source material for upcoming editorialsEngaged in sales presentations via phone with executives for advertisements within publication based on association/partnerships with the companies and/or executives being profiled Show less

Development Associate

• Jan 2017 - May 2018

Served as an ambassador between Fairfield University and its constituents by establishing an open line of communication and acting as one of the key strategic sources for prospecting and collecting financial contributions Assisted in planning, developing, and implementing fundraising projects and programs designed to enhance giving to the University, such as annual giving campaigns, gift-in-kind programs, and special events. Maintained regular relationships with key donors Served as an ambassador between Fairfield University and its constituents by establishing an open line of communication and acting as one of the key strategic sources for prospecting and collecting financial contributions Assisted in planning, developing, and implementing fundraising projects and programs designed to enhance giving to the University, such as annual giving campaigns, gift-in-kind programs, and special events. Maintained regular relationships with key donors

Strategy and Content Intern

• Jun 2017 - Aug 2017

Directly involved in the creation and launch of a new digital product marketplace known as Quiddity Built and presented weekly strategy decks in order to analyze specific verticals and establish actionable methods for the introduction of consumer products to the Quiddity marketplace Assisted in developing Quiddity prototype through influencer relations, content creation, and product research Daily content and product management of the Quiddity prototype Tasked by account management team to help build, review, and edit digital client presentations Show less

Textbook Broker

• Mar 2016 - May 2016

Purchase books from students at a location that is convenient for them Generate marketing buzz through social media, face-to-face communication, etc. Travel to the customers and purchase their used textbooks using cash provided by the company Used my interpersonal and sales skills in order to advertise to individuals and successfully buy back textbooks from individuals across campus Purchase books from students at a location that is convenient for them Generate marketing buzz through social media, face-to-face communication, etc. Travel to the customers and purchase their used textbooks using cash provided by the company Used my interpersonal and sales skills in order to advertise to individuals and successfully buy back textbooks from individuals across campus

Senior Counselor

• 2011 - 2015

Supervised daily activities for groups of 4 to 5 and 9 to 10 year-old boys; oversaw personal interactions and supported campers in skills development Maintained a safe and fun environment while caring for camper's special medical, physical, emotional and recreational needs. Participated in regular staff meetings presenting team updates; cooperated with other counselors to implement new activities. Assisted staff leaders and campers in resolving issues, physical challenges and conflict resolution. Regularly observed and documented campers’ behavior and skills development and provided feedback to supervisors. Show less