Aleksandra Zawada
Software Tester with German at FIS-SST Sp. z o.o.- Claim this Profile
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German Professional working proficiency
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English Limited working proficiency
Topline Score
Bio
Credentials
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ISTQB Certified Tester Foundation Level
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ITIL Foundation Certificate in IT Service Management
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Experience
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FIS-SST Sp. z o.o.
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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Software Tester with German
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Feb 2021 - Present
- Test Specification and Execution- Test Automation- Analysis of incoming tickets and contact with customer- Cooperation with Developers- Common development of Test Competence Center - Test Specification and Execution- Test Automation- Analysis of incoming tickets and contact with customer- Cooperation with Developers- Common development of Test Competence Center
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Test Coordinator and Software Tester
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Aug 2020 - Feb 2021
- Test Proof preparation- Tasks division among team members- Test environments administration for specific test purposes- Ensuring timely and detailed Test Execution- Fulfillment of the previous tasks as a Software Tester (see below)
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Software Tester with German
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Sep 2018 - Aug 2020
- Preparation of Test Specification (Test Cases), Test Execution- Ticket reporting, cooperation with Developers and Admins- Analysis of production tickets and Change Requests- Review of analysis results together with customer
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Customer Service Representative with German
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Jan 2017 - Aug 2018
- Supervision of ticket workflow and intern processes- Onboarding, offboarding, intern trainings- Regular status meetings with customer, Incident and Problem Management, Hotline- Preparation of reports, KPIs, presentations
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Translator & Application Consultant
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Mar 2016 - Dec 2016
- Mediation between customer and consultants; translation ofincoming tickets and outgoing responses (from English to Germanand vice versa)- Ticket analysis in SAP SRM module within the relevant SLA anddirect communication with customer (L2)
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BPO Management Inc
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Information Technology & Services
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400 - 500 Employee
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Incoming Hotline Consultant
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Jun 2015 - Sep 2015
* Answering questions* Problem solving * Answering questions* Problem solving
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Wroclaw University of Science and Technology
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Poland
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Higher Education
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700 & Above Employee
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Linguist
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Jan 2015 - Mar 2015
* delivery of linguistic material for further analysis by pilot application searching for keywords * delivery of linguistic material for further analysis by pilot application searching for keywords
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Education
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2011 - 2016
Uniwersytet Wrocławski
Master of Arts - MA, German philology
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