Experience

Engage ESM, an Eviden Business

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• Consultant Development Manager

  • Jul 2023 - Present

• Consultant Development Administrator

  • Mar 2021 - Jun 2023



Elanco

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• O2C EMEA SAP - Customer Service Specialist with French and English

  • Oct 2020 - Mar 2021

  • responsible for French business knowledge transfer (order entry transactions) from office in Cork (Ireland) to Warsaw – the entire transition was done remotely due to coronavirus pandemic • creation and supervision of the new order entry process – close cooperation with the IT department • meticulous testing of the New SAP S/4 Hana system – reporting defects in order to get them resolved ASAP • close cooperation with Sales and Logistics Departments • creation from scratch project documentation/manuals in English Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Inventory Control & Cycle Count Resolution Specialist

  • Mar 2014 - Jun 2020

  • relocation of the Inventory Department from the office in Paris to Warsaw - shutdown of the French department • reviewing and improving French inventory processes • monitoring in SAP the quantity and quality of the Medtronic products in hospitals warehouses in France and the UK • conducting SAP trainings in English and Polish • processing different types of transactions e.g. scrap, demo, sample to minimize financial losses of the company • working closely with the Sales Department to improve the quality of the customer service • correcting wrongly processed transactions in SAP Show less



Lionbridge Poland

• Poland
• Translation and Localization
• 700 & Above Employee

• Content Reviewer with English and French

  • Jan 2013 - Feb 2014

  • testing new applications and reporting errors or malfunctions • searching for any linguistic errors (in French and in English) and correcting them at once • teaching new employees • testing new applications and reporting errors or malfunctions • searching for any linguistic errors (in French and in English) and correcting them at once • teaching new employees



Accenture Poland

• Poland
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Content Reviewer Specialist with English and French

  • Apr 2012 - Jan 2013

  • reviewing and processing malicious and prohibited content in English, French and Polish for the social media services • reviewing and processing malicious and prohibited content in English, French and Polish for the social media services



Allstate Northern Ireland

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Customer Service Specialist

  • Feb 2009 - Dec 2011

  • resolving rapidly and effectively all types of technical issues of American insurance agents over the phone and via chat • teaching and helping new employees (mentor) • knowledge of the Alstar and Alliance insurance systems • knowledge of the state specifics of the American insurance system • resolving rapidly and effectively all types of technical issues of American insurance agents over the phone and via chat • teaching and helping new employees (mentor) • knowledge of the Alstar and Alliance insurance systems • knowledge of the state specifics of the American insurance system