Experience

Symplify

• Sweden
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2022 - Present



Arrowhead Game Studios

• Sweden
• Computer Games
• 1 - 100 Employee

• Customer Relationship Management Manager

  • Feb 2022 - Dec 2022

  Areas of responsibility: 1) Owning CRM channels (Email, In-game, Mobile, Web, Launcher) 2) Owning the player journey 3) Supporting the Marcom and development team 4) Create and execute CRM channel strategies 5) Setup, integration and development of CRM tools, Segmentation, targeting and back-end tools Assignments / common tasks: 1) Assessing and flagging CRM needs 2) Creating strategies and executing on CRM marketing and communication beats 3) Aligning on roadmap, strategies and plans with development and Marcom team. Show less



Mathem

• Sweden
• Food and Beverage Services
• 700 & Above Employee

• CRM Campaign Specialist

  • Feb 2020 - May 2022

  1) Develop Mathem's CRM strategy. 2) Plan and implement weekly communication through newsletters, sms to Mathem customers. 3) Ensure that the KPI's targets are achieved by constantly improving the channels' results. 4) Continuously come up with and implement new ideas for CRM communication in order to acquire new customers as well as retain existing ones. 5) Follow up the results of email communication, and constantly improve future mailings based on the analyzes. 6) Collaborate closely with others in the organization to share your insights. Show less



Novamedia Sverige AB

• Sweden
• Fundraising
• 1 - 100 Employee

• Kampanjtekniker

  • Dec 2018 - Mar 2019

  I rollen som kampanjtekniker blir mina främsta arbetsuppgifter att: - Implementera kunddialoger och flöden i verktyget Oracle Eloqua. - Tillsammans med projektledaren ta fram idéer och utvecklingsförslag för bra kundupplevelser och kunddialoger. - Ständigt arbeta för att effektivisera, optimera och förbättra kundflöden och dialoger. - Ta fram analyser av data, kampanjer och målgrupper för de utskick som gjorts från kampanjverktyget. Jag jobbar nära samarbete med en Marketing Automation Specialist kring urval, segmentering och uppföljning. Utifrån befintlig marknadsplan och kundplan kommer jag även bygga, optimera och genomföra riktade kundkampanjer och kampanjaktiviteter tillsammans med resten av teamet. Show less



Star Stable Entertainment AB

• Sweden
• Entertainment
• 100 - 200 Employee

• CRM Specialist & Community Manager PL

  • Feb 2016 - Dec 2018

  CRM Coordinator · Handling email campaigns in email marketing tools Compost Carma and Sendgrid.· Coordinating translations for email campaigns. · When necessary, supports CRM Manager with administrative processes using campaign tools;o coordinates acquisition of all relevant copy, graphic and creative assets from relevant sources for use in email, news and social media;o works with Translation Coordinator to deliver translated campaign content across all channels;o uses internal tools to create, activate and deactivate offers and redeem code;o creates relevant campaign results reporting in weekly basis;Community Moderator PL · Replying to public comments and posts on our Polish FB page (deleting or hiding any inappropriate content).· Replying to direct messages on Polish FB (starting from the bottom/oldest ones) keeping in mind that for any account related questions (payments, suspensions, etc.) players need to be forwarded to the CX team.· Posting any scheduled content on the Polish FB page (teasers, Wednesday news/show, or any other specific content to communicate a campaign, an update or a special event). Show less

• Email Marketing Manager & Customer Experience and Community Leader

  • Mar 2014 - Nov 2017

  The representations of language category through • translation, • creating local campaigns, • social media responsibilities, • market research, active work with the community, • monitoring language filters in the game, • assisting employees with native language category, resolving product questions and problems, contact with the customers.As an Email Marketing Manager:• coordinates acquisition of all relevant copy, graphic and creative assets from relevant sources for use in email, news and social media; • uses internal tools to create, activate and deactivate offers and redeem codes; • recommends new features and campaign ideas as appropriate; • monitors and measures community sentiment towards campaign engagement and provides reports for CRM Manager; • works with Translation Coordinator to deliver translated campaign content across all channels; • supports CRM Manager in communicating and promoting new campaign features to coworkers; • promotes and evangelizes campaign activities internally. Show less



University of Warsaw

• Poland
• Higher Education
• 700 & Above Employee

• Administration specialist

  • Oct 2011 - Aug 2013

  1) Managing and monitoring employee work hours; 2) Scheduling meetings. 3) Functioning as primary administrative contact for the Institute of European Studies. 4) Managing expenses approved by the CEO of the Institute. 5) Special projects and additional duties as assigned by the CEO. 1) Managing and monitoring employee work hours; 2) Scheduling meetings. 3) Functioning as primary administrative contact for the Institute of European Studies. 4) Managing expenses approved by the CEO of the Institute. 5) Special projects and additional duties as assigned by the CEO.



Fundacja „Koncept Europa”

• Warszawa, woj. mazowieckie, Polska

• Stażysta w redakcji

  • Jan 2011 - Oct 2011