Aleksandra Roolaid
Customer Success Manager at SPEAKLY - unlocking your language skills!- Claim this Profile
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Polish Native or bilingual proficiency
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English Full professional proficiency
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Russian Full professional proficiency
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Estonian Professional working proficiency
Topline Score
Bio
Elina Kapanen
I am happy to have been able to work with Aleksandra. We worked in different teams but still collaborated a lot. She cared and empathized with our customers and was determined and productive in helping to solve their problems. When she started leading the team of customer support, she always made sure that everyone had valuable information and was on the same page. In addition to these roles, she showed a wide range of other skills, such as translating/localization, organizing, and communication overall. Aleksandra also reported and highlighted important problems that customers were frequently facing to the product team, and went the extra mile to give useful suggestions to the team of solutions to how to solve those problems. When she was asked for feedback about something, she always gave it with great argumentation and attention to detail. As a person, Aleksandra is enthusiastic, curious, and warm. Any team would be lucky to have her!
Stanislav Adams
Aleksandra is very professional and hardworking person. Often stays late to get job done and cares about customers like I’ve never seen before. Easy to communicate and work with her.
Elina Kapanen
I am happy to have been able to work with Aleksandra. We worked in different teams but still collaborated a lot. She cared and empathized with our customers and was determined and productive in helping to solve their problems. When she started leading the team of customer support, she always made sure that everyone had valuable information and was on the same page. In addition to these roles, she showed a wide range of other skills, such as translating/localization, organizing, and communication overall. Aleksandra also reported and highlighted important problems that customers were frequently facing to the product team, and went the extra mile to give useful suggestions to the team of solutions to how to solve those problems. When she was asked for feedback about something, she always gave it with great argumentation and attention to detail. As a person, Aleksandra is enthusiastic, curious, and warm. Any team would be lucky to have her!
Stanislav Adams
Aleksandra is very professional and hardworking person. Often stays late to get job done and cares about customers like I’ve never seen before. Easy to communicate and work with her.
Elina Kapanen
I am happy to have been able to work with Aleksandra. We worked in different teams but still collaborated a lot. She cared and empathized with our customers and was determined and productive in helping to solve their problems. When she started leading the team of customer support, she always made sure that everyone had valuable information and was on the same page. In addition to these roles, she showed a wide range of other skills, such as translating/localization, organizing, and communication overall. Aleksandra also reported and highlighted important problems that customers were frequently facing to the product team, and went the extra mile to give useful suggestions to the team of solutions to how to solve those problems. When she was asked for feedback about something, she always gave it with great argumentation and attention to detail. As a person, Aleksandra is enthusiastic, curious, and warm. Any team would be lucky to have her!
Stanislav Adams
Aleksandra is very professional and hardworking person. Often stays late to get job done and cares about customers like I’ve never seen before. Easy to communicate and work with her.
Elina Kapanen
I am happy to have been able to work with Aleksandra. We worked in different teams but still collaborated a lot. She cared and empathized with our customers and was determined and productive in helping to solve their problems. When she started leading the team of customer support, she always made sure that everyone had valuable information and was on the same page. In addition to these roles, she showed a wide range of other skills, such as translating/localization, organizing, and communication overall. Aleksandra also reported and highlighted important problems that customers were frequently facing to the product team, and went the extra mile to give useful suggestions to the team of solutions to how to solve those problems. When she was asked for feedback about something, she always gave it with great argumentation and attention to detail. As a person, Aleksandra is enthusiastic, curious, and warm. Any team would be lucky to have her!
Stanislav Adams
Aleksandra is very professional and hardworking person. Often stays late to get job done and cares about customers like I’ve never seen before. Easy to communicate and work with her.
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Experience
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Customer Success Manager
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Mar 2020 - Present
Technical support, handling B2B and B2C inquiries, manual testing, translations to Polish, organizing tutored classes, issuing invoices Technical support, handling B2B and B2C inquiries, manual testing, translations to Polish, organizing tutored classes, issuing invoices
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Polish language teacher
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Oct 2020 - Feb 2022
Organizing Polish language and culture-oriented classes for members of the Polish diaspora Organizing Polish language and culture-oriented classes for members of the Polish diaspora
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CMA CGM
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France
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Maritime Transportation
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700 & Above Employee
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Accounts Receivable Associate
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Jul 2019 - Mar 2020
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Majorel
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Luxembourg
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Outsourcing/Offshoring
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700 & Above Employee
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Customer Support Representative
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Sep 2017 - Jul 2019
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Education
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Jagiellonian University
Master's degree, Russian Language and Literature -
University of Tartu
Master's degree, Slavic Languages, Literatures, and Linguistics, General