Experience

CBRE Business Services Organisation

• Poland
• Leasing Real Estate
• 300 - 400 Employee

• Finance Processes Architect

  • Mar 2022 - Present

  •Determine the process sequences and interactions of existing processes by working with internal stakeholders/process users to gather requirements to understand the current-state•Map out current processes, documents procedures/protocols, process flows, approver levels, decision points, and all relevant information•Identify bottle-necks, pain points, and areas of improvement•Assist in evaluating and proposing process improvements (Waste elimination, Automation, RPA)•Document and memorialize process conversations with internal stakeholders to a high-level of detail•Work with the technical writers to provide detailed descriptions of processes ensuring all necessary changes and updates are captured•Communicate process changes to the process users Show less

• P2P Process Expert

  • Apr 2021 - Mar 2022

  • Act as single point of contact for all process related aspects including process redesign• Coordinate with various internal and external stakeholders and evaluate all customer process needs for design• Actively drive process improvements and address process related risks• Own and Maintain process documentation• Communicate all process changes to relevant teams including process trainings for P2P Team• Review all processes and assist in creation of new processes• Ensure compliance to all company procedures for various job functions• Solve process challenges and exceptions• SOP management• Support internal and external audits• Support transition and transformation initiatives; active participant in Workshops and Process Walkthroughs • Provide management with information to support AD-HOC requests• Identifying improvement in scanning, invoice processing and AP Resolution area• Support in deployment of new tools, systems Show less

• AP Resolution Accountant with German

  • Feb 2020 - Apr 2021

  • Investigating Accounts Payables related inquiries using different ERP tools;• Performing analysis and investigation on captured and/or raised issues (invoice/status payment,remittance advices, duplicate payments, incorrect payments, etc.);• Ensuring that issues raised by Suppliers and Business team are thoroughly and timely resolved;• Establishing good long-term relationships with Business and Suppliers;• Ensuring that cases are escalated timely and accordingly to established escalation path based onContact Matrix in place;• Educating business in areas where additional support is needed (preparing one-pagers, workinstructions, providing Business with clear guidelines on P2P procedures and P2P tools andexplaining process in clear and understandable way);• Implementing improvement ideas and projects;• Constant cooperation with other P2P Teams (Invoice Processing, Payments, Banking, Reporting)as well as OTC and R2R teams. Show less



Six

• Warszawa, woj. mazowieckie, Polska

• Procurement Operations Specialist

  • Oct 2019 - Feb 2020

  • Entering data into SAP MM system based on request from organization • Sending orders to suppliers • Completing small orders from organization • Investigating in case of differences between orders and invoices • Answering questions regarding orders / invoices from own organization and/or suppliers • Finalizing contracts and reviewing of completeness • Helpdesk and provide operational purchase support, for eSourcing Tool (eTender) • administration and maintenance, end to end process quality Entering data into Contracker system • Prepare reports Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior Cutomer Service Representative

  • Jul 2016 - Sep 2019

  • order entry and processing SAP system, • supporting all order entry activities, • monitoring daily incoming sales orders, • analysing and resolving order issues, • resolving price discprepancies, • communicating with Front Office and Sales Representatives, • communicating with other teams in Medtronic, • handling incoming emails to dedicated mailboxes covering Shared Service Center processes, • processing product returns and arranging courier pick-ups, • answering to reminders from customers. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist with German, project eBay

  • Apr 2015 - Oct 2015

  • E-mail support in resolving German speaking Customers' issues, • managing customer claims within eBay Buyer Protection Program (e.g. product lost in transit or wrong size of product). • E-mail support in resolving German speaking Customers' issues, • managing customer claims within eBay Buyer Protection Program (e.g. product lost in transit or wrong size of product).