Experience

Webhelp Enterprise NL

• Netherlands
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Specialist

  • Apr 2021 - Present

  As a Customer specialist, I make sure, that customer is satisfied with the services. Solving complicated technical issues. by combining their expectations with internal procedures .Offering continuous guidance and mentorship on duties and best practices. My taks include:- phone and email communication in both English and Polish, - creating file in CRM system - communicating with internal and external departments.

• Team Coach

  • Dec 2018 - Present

  During my role as a Team Coach i have helped my colleagues to improve their skills, and stay motivated in their daily tasks. This has raised their work satisfaction, and created room for their development. on both professional and personal levels. My Team feels listened to and cared for. By using coaching and conversation techniques I helped them to raise their confidence and work satisfaction. My tasks include :- guiding coaching conversations, using coaching techniques - creating rapport with a coachee- listening without judgment- inviting the coachee to take a deeper look - reporting the conversation to management Show less



Xtrasource

• Netherlands
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Jul 2015 - Apr 2021

  As a Brand ambassador I am providing technical Support to End Users, as well as businesses. I am working in shared environment , which demands quick shift of tasks, and accuracy . This position requires familiarity with internal CRM systems, as well as Salesforce and SAP systems.

• Co-trafficer

  • Aug 2016 - Aug 2017

  Real Time management.My tasks included :- overview of the workflow.- adjusting day to day schedule- assessing day to day capacity- workflow distribution - signalling the need to the Management Teams