Experience

National Academy for Public Administration Republic of Serbia

• Serbia
• Government Administration
• 1 - 100 Employee

• Training Implementation Coordinator

  • Feb 2022 - Present

  • Groundwork and research before the training plan implementation programs; • Organization and coordination of the training implementation processes at the NAPA headquarters and outside clients; • Coordination of cooperation with employees in public administration offices in charge of planning and implementing vocational trainings; • Management of organizational and technical conditions for the training program implementation; • Preparation of periodic reports; • Organizing and storing materials, media files, literature and other documents resulting from the trainings; • Defining the impact and effects of the implemented training programs; Show less



Royal Express

• Serbia
• Truck Transportation
• 1 - 100 Employee

• Key Account Manager

  • May 2017 - May 2021

  • Relationship management of large corporate accounts. It involves profitable acquisition retention of corporate payment products. • Responsible for signing B2B strategic partnerships, managing and growing existing B2B partnerships. • Coordinate the account, ensure quality of delivered services. • Monitoring customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. • Create reports for upper management. • Relationship management of large corporate accounts. It involves profitable acquisition retention of corporate payment products. • Responsible for signing B2B strategic partnerships, managing and growing existing B2B partnerships. • Coordinate the account, ensure quality of delivered services. • Monitoring customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. • Create reports for upper management.



Ewe Comp d.o.o.

• Serbia
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Dec 2016 - May 2017

  • Maintains relationships between companies and existing customers through regular contacts. • Keeps in touch with potential customers and demonstrates product value and recognizes the possibility to comprehend and expand cooperation. • Participates in the process of public procurement, such as bid preparation, and collection of all necessary documentation. • Assesses potential advantages and disadvantages in business process and monitors that the sales plan is properly implemented. • Negotiates the terms of the contract, any change in price, delivery, as well as the functional and aesthetic specifications of products or service. • Plan, implement and maintain a good business relationship with clients. • Collects information about the market and customers, have a clear insight into the business clients and their needs. • Provides enterprise feedback on future trends. • Checks and compares own sales figures in relation to clients and coordinates sales activities with clients’ to achieve the sales plan and to set goals. • Ensures coordination with all sectors of the company during the implementation of the projects. Show less



METRO/MAKRO

• Germany
• Wholesale
• 700 & Above Employee

• Key Account Customer Consultant

  • Apr 2011 - Jan 2012

  • Store top customers portfolio management (store Vidikovac)• Responsible for delivering 20% of store turnover through portfolio management • Improving business contacts with existing customers • Acquisition of new customers and increase of sales/visits frequency

• New Store Opening Coordinator

  • Oct 2010 - Mar 2011

  • Leading Acquisition team of 35 employees as part of New store opening campaign• Responsible for interviewing, hiring and training of future employees• Responsible for target achievement (17,400 professional customers)• Responsible as fitting manager prior to store opening

• Customer Consultant

  • Sep 2006 - Sep 2010

  • Management of 150 HoReCa customers of store Krnjaca • Responsible for customers sales increase and loyalty growth • Acquisition of New customers and increase of sales/visits frequency• Special focus on promotion of Own brands products and their market penetration

• Head of Customer Entrance

  • Dec 2005 - Aug 2006

  • Managing department of 10 employees • Improving quality of customer database • Special cooperation with National Post office on improvement of catalogue deliveries • Planning of promo activities on info stand on Customer entrance

• Customer Entrance Operator

  • Jan 2005 - Nov 2005

  • Entering customers in database • Correction of mistakes done on field• Telemarketing activities (inbound-outbound calls)• Responsible for customer files archive

• Customer Acquisitor

  • Nov 2004 - Dec 2004

  • Acquiring new professional customers on field• Promoting company concept and collection of documentation • Issuing cards to professional customers