Experience

Santander Global Operations

• Spain
• Financial Services
• 200 - 300 Employee

• Team Leader - Transaction Screening - FCO

  • Jul 2022 - Present

• Senior Specialist - Transaction Screening - FCO

  • Jun 2021 - Jul 2022

• Specialist - Account Changes, Probate, Live CLosures Team

  • Mar 2010 - Jun 2021

  - preparing and consolidating daily and monthly reports of the activities carried out in the team and monitoring of the SLA and KPI,- daily work planning for a team of 10 to 40 members, - leading correspondence with UK clients, - process manuals preparing and keeping up to date,- process improvements initiating and implementing (i.e. automation),- escalating team issues to the Management and/or Internal Helpdesk.



Geoban SA

• Spain
• Financial Services
• 100 - 200 Employee

• Advisor - Account Changes Team

  • Jun 2008 - Mar 2010

  - analyzing business correspondence and documents, - updating the database of British bank clients according to the bank procedures, - training team members and quality check, - participating in process transition from UK to Poland. - analyzing business correspondence and documents, - updating the database of British bank clients according to the bank procedures, - training team members and quality check, - participating in process transition from UK to Poland.