Experience

Accenture Poland

• Poland
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Collections Analyst in Debt Recovery Team

  • Jul 2017 - Present

  Work as a debt collector for one of the most recognizable online search engines. Duties: - contacting customers via email and phone to recover overdue funds - diagnosing the reason for non-payment and addressing customer's queries, referring disputes to the relevant internal teams - account reconciliation - following up to find the responsible party and to collect the aged debt - negotiating payments and managing payments made in installments - escalating problems to management - handling more complex, high priority and high value accounts Show less



Riverty

• Germany
• Financial Services
• 700 & Above Employee

• Credit Analyst

  • Jan 2017 - Jun 2017

  Working as part of an accounting systems migration project for one of the most recognizable online search engines. Duties: Customer Master Data - account clean-up and mapping in preparation for the migration of customer accounts from the old system to the new platform. Testing and validation, cooperation with other departments to minimize the impact on daily operations. Ad hoc reports and sanity checks and data validation. Working as part of an accounting systems migration project for one of the most recognizable online search engines. Duties: Customer Master Data - account clean-up and mapping in preparation for the migration of customer accounts from the old system to the new platform. Testing and validation, cooperation with other departments to minimize the impact on daily operations. Ad hoc reports and sanity checks and data validation.



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Accounting Specialist in Credit & Collections Team

  • Oct 2015 - Oct 2016

  Duties (In addition to the tasks performed in the previous position):- unallocated cash management,- building relationship and organizing cooperation with other departments to resolve internal queries, - dealing with top ten clients and prestige ledger,01/2016 – 04/2016Participation in the transition of services from the UK and stabilizationof the process in Cracow which involved writing of procedures andimplementation of improvements

• Customer Service Advisor in Credit & Collections Team

  • Jul 2014 - Sep 2015

  Duties:- collection of payments due from customers and third parties for the British branch of an international insurance company,- processing and resolution of disputes and payment-related customer queries,- issuing of monthly statements, - cash application and account reconciliation,- mediating with the Sales team to ensure prompt resolution of queries, e.g. billing corrections,- flagging of problematic customers / potential debtors



Orange Polska

• Poland
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2013 - Jul 2014

  Duties: - analysing and reporting customers’ problems and requests related to invoicing, billings and telecommunication services, - processing of orders and logging complaints, - resolution of simple complaints Duties: - analysing and reporting customers’ problems and requests related to invoicing, billings and telecommunication services, - processing of orders and logging complaints, - resolution of simple complaints