Customer Success Manager

• Nov 2022 - Present

- Nurturing robust relationships with customer stakeholders, serving as a trusted customer advocate and reliable partner dedicated to facilitating the achievement of their objectives and desired outcomes. - Collaborating seamlessly with diverse internal teams, including Sales, Product, and Engineering, to orchestrate a unified effort that elevated the overall customer experience, driving substantial growth, preventing churn and fostering lasting client retention. - Conducting regular check-in meetings as well as comprehensive monthly and quarterly business review sessions, all while championing the customer's interests within Deel. - Crafting and executing tailored success plans to optimize the value clients derived from Deel's suite of products and services, ensuring clients' ongoing satisfaction. - Managing a diverse book of 80+ international clients. - Working in a fully remote capacity and maintaining a strong connection with my manager, team and other stakeholders. Show less

Manager, Lodging Content Operations

• Sep 2019 - Jul 2021

Supervisor, Lodging Content Operations

• Mar 2018 - Sep 2019

Senior Lodging Content Associate

• Mar 2017 - Mar 2018

Lodging Content Associate

• Feb 2015 - Mar 2017

Proofreader

• Jan 2012 - Apr 2014

Main responsibilities: Checking quality of both print and on-line materials going to the client i.e.: » ensuring copy and design match client’s request » maintaining consistency with text formatting » identifying grammatical and spelling errors » incorporating data updates and changes to style, brand and standards » assessing design elements » verifying photos, images and charts are correctly captioned » querying clients concerning inconsistencies, misspellings, missing copies, grammatical or factual errors Proofreading multiple European languages Proofreading PowerPoint presentations, banners and videos Reading and marking up errors and comments on screen Using standard proofreading symbols and mark-ups Prioritising own work as assigned Communicating with designers, art directors and project managers Show less