Aleksandra Cioś
Associate System Engineer at OPITZ CONSULTING Polska Sp. z o.o.- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Krakow Metropolitan Area, PL
Languages
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English Professional working proficiency
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German Professional working proficiency
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Polish Full professional proficiency
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Experience
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OPITZ CONSULTING Polska Sp. z o.o.
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Poland
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IT Services and IT Consulting
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1 - 100 Employee
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Associate System Engineer
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Jan 2022 - Present
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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IT Request Analyst
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Jul 2019 - Jan 2022
-Analyzing IT requests (hardware/ software/ accesses/ security requests) -Taking care of more complex issues/requests, ensuring completeness of received information, coordinating to the higher point of contact if needed-Administration of the company resources (password/ accesses/ membership management)- SPOC of SRM in Cracow for Service Desk teams
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Technical Support Assistant
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Jun 2018 - Jul 2019
- IT support of applications and hardware, - troubleshooting problems and software/system errors,- accurate routing of cases to various resolving groups,- checking the abidance to procedures and company policies,Familiar with: MyIT/RoD, Quest, RSA, AD lockout status, CMD, ITSM, remote access
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Education
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2014 - 2019
Uniwersytet Jagielloński w Krakowie
Master's degree, Geography
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