Experience

PayPort

• Portugal
• Financial Services
• 1 - 100 Employee

• Chief Executive Officer

  • Jan 2020 - Present

  Payment system. Servicing the high risk sector: forex brokers, binary options, crypto exchanges, etc. Development of software for banks and payment systems. Payment system. Servicing the high risk sector: forex brokers, binary options, crypto exchanges, etc. Development of software for banks and payment systems.



Rox Commerce GmbH

• CEO

  • Sep 2016 - Jan 2020

  IT, Project managment in forex inudustry, call-centers and payment systems. IT, Project managment in forex inudustry, call-centers and payment systems.



VTB24

• Banking
• 500 - 600 Employee

• Call Centre Team Leader

  • Sep 2014 - Oct 2016

  Manage group of 20-40 people (while on duty monitoring indicators of the department, about 200 people). Fulfillment of KPI An analysis of the current results of the group Planning measures to improve employees work Monitoring performance indicators at the incoming and outgoing lines Record keeping tutorship Selection, adaptation and development of new employees Optimization of business processes, procedures and instructions aimed at increasing the capacity and quality of work of employees Carrying out team building activities Working with the outflow of personnel retention specialists in the workplace Monitor the implementation of the basic indicators of the contact center (SL, FCR, LCR, ACSI, ASA, AHT, occupancy, utilization) Working with Software: NICE, WFM, CMS AVAYA, PDS Development of reporting to in-depth analysis of the work in the context of the department, a group of employees Participate in planning work schedules of employees, development of sales training systems and service quality control (calibration of calls and other events) During his time has passed training in the governing competence, team building, recruiting for call-center, the formation of motivation of employees, working with key contact center performance. Achievements: I brought a group to the level of the department the best group for the first quarter 2016 Display group at the highest performance in quality service and retention rates The finalist of the international contest "Crystal headset" (http://callcenterawards.ru) in the category of the best sales team in 2016 Best Group for the implementation of the bank's sales of products on the incoming line in 2015 Team members take first place in the internal competitions bank sales Show less



Alfa-Bank

• Russian Federation
• Banking
• 700 & Above Employee

• Начальник смены отдела массового телефонного обслуживания

  • Mar 2014 - Sep 2014

  Group Management of 20 people Fulfillment of KPI An analysis of the current results of the group Planning measures to improve employees work Monitoring performance indicators Record keeping Mentorship Selection, adaptation and development of new employees Group Management of 20 people Fulfillment of KPI An analysis of the current results of the group Planning measures to improve employees work Monitoring performance indicators Record keeping Mentorship Selection, adaptation and development of new employees



“International Trading”

• Commercial Director

  • Apr 2012 - Jan 2014

  Market analysis, development of competitive products.Development of partnership programs. Negotiating with foreign partners.Online promotion resources.Development of trade in the currency market rates, the development / implementation of the scheme of sales of financial services, staff training, improving the quality of services (trading, investment and so on.), Working with a client base, conducting trainings and master classes (both offline and online ), competitor analysis, development of marketing strategies.During his time in the company significantly expanded the range of products offered in the field of trading and investments.Implemented scheme to increase sales effectiveness. He was engaged in recruiting andcounseling VIP clients. To expand its branch and affiliate network. Show less

• Senior dealer / risk manager

  • Mar 2010 - Apr 2012

  Responsibilities, achievements:On senior dealer / customer service specialist - administration dealing department, compiling FAQ, handling client orders in MT4 Manager, monitoring the quality of quotation and order execution, hedging customers, customer support for all questions, complaints handling, work with problem customers.For knowledge and achievements to the position of senior analyst with the functions of the company's risk manager.At the senior analyst (risk management) - management of the Department of analysts, the organization section publication analysts on the site, supervision of publications, the creation of the product "Fresh Forecast" (product obtained software implementation of a trade-analytical platform, but sales have not been put into due to my departure from the company), competitor analysis and services related activities brokerage companies, search counterparties to hedging transactions, preparation of documents, contracts, search / detection of potentially dangerous clients, creating schemes of overlapping transactions with counterparties, search and detection of fraudsters violating trade regulations company, work with admin's part of the MT4, consulting marketing and customer service, management of individual projects within the company. Show less

• Communication engineer

  • Jul 2007 - Feb 2010

  On post communication engineer - installation / configuration connection nodes connecting clients.On an engineer network monitoring department - monitors all network segmentscompanies in all branches.