Experience

BYNEX.IO

• Belarus
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of customer service department

  • Jan 2022 - Present

  Head of Client Service Department at BYNEX Crypto Exchange Management of the technical support department. Development of LPA, internal document flow of the unit, external document flow in its direction. Development of scripts for customer service. Implementation of a customer relationship management system (CRM system). SMM curation. Supervising designers, setting technical requirements, making changes, coordinating layouts. Administration of the Internet resources of the cryptoplatform (filling with content, technical support, modernization, writing technical specifications for new products and services, landings). Maintenance and control of information posted about the cryptoplatform, reviews about it on the Internet. Development of promotions, promotional games for cryptoplatform products. Development of video instructions and writing texts for the company's You Tube channel. The main face of the YouTube channel BYNEX. https://youtu.be/VThnx2uT1IE Writing articles for marketing events. https://myfin.by/stati/view/kriptobirzi-i-bezopasnost-fiski-i-sovety-dla-kriptoinvestorov-ot-bynex Analysis of the cryptocurrency market Implementation of new affiliate programs. Organizing and holding meetings with clients and partners. Show less



Idea Bank (Getin Holding S.A. group)

• Ukraine
• Banking
• 100 - 200 Employee

• Head of banking services centr

  • 2016 - 2020

  Functional responsibilities: General management of the branch; Functional responsibilities: General management of the branch;