Product Manager

• Nov 2019 - Present

Leading as the Product Manager of Kev Group, I serve as a subject matter expert in integrating technology and devising product solutions to drive competition and achieve goals. Additionally, I formulate business cases and impact analyses from KPIs/company goals to streamline and follow through with priorities. I champion product process, vision, framework, ideation, roadmap, design, feature definition, and backlog management. Aside from that, I formulate and launch internal tools that empower internal stakeholders to significantly contribute to business growth. I partner with cross-functional teams and stakeholders to translate the vision and scope of features and tools. Lastly, I guarantee that project goals, tasks, and milestones align with the project’s expectations and strategy. Show less

Rotational Business Analyst

• Jan 2019 - Nov 2019

Co-Founder

• May 2018 - Mar 2020

As a Co-owner of Virtual Xperience, I managed business operations of a virtual reality arcade, including finance, customer service, engagement, sales, and marketing. On top of that, I developed the product collateral and product roadmap strategy while integrating technology to improve engagement. I also strategically developed and executed marketing approaches to boost brand awareness and penetrate target markets. Overall, I streamlined a clear plan to reach goals, capitalizing on strengths and using competitive advantage for positive results. Show less

Financial Advisor

• Dec 2014 - Jan 2019

During my role as a Financial Advisor at TD Bank, I led projects and contributed to team success by supporting strategic business and sales growth initiatives. I developed and recommended strategies to boost client relationships that improved sales performance by 130%. In addition, I analyzed clients’ financial status, assets, liabilities, and credit to determine credit product eligibility and pitch solutions. I facilitated strategic coaching, training, and mentoring to identify opportunities and devise engagement strategies. Show less

Customer Service Representative

• Dec 2014 - Jul 2015

Supervisor / Instructor

• Jan 2011 - Dec 2014

Functioning as a Supervisor/Instructor at Jack of Sports, I oversaw five instructors and oversaw their activities. Through engagement and customer service excellence, I increased customer footprint by 25%. Functioning as a Supervisor/Instructor at Jack of Sports, I oversaw five instructors and oversaw their activities. Through engagement and customer service excellence, I increased customer footprint by 25%.