Experience

⋮IWConnect

• North Macedonia
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Consultant | JIRA Administrator

  • Dec 2019 - Present

  • Support for Atlassian products administration (JIRA Core/Software, Confluence, Service Management…etc), including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations• Working with advanced JIRA concepts (behaviors, transition post function, triggers, validators, listeners, events, etc• Manage user permissions and project roles for JIRA, Confluence and other tools• Work directly with cross-functional agile teams to understand their specific JIRA needs and provide guidance and solutions• Create and manage custom JQL filters and dashboards as needed• Knowledge of scripting languages (Apache Groovy, SIL ...)• Familiarity with third party JIRA and Confluence plug-ins (AIO reports, Refined, Aura) • On-call JIRA / Confluence support as needed, including nights and weekends

• Technical Consultant | System Administrator

  • Sep 2017 - Dec 2019



Pelican Rouge Group

• Netherlands
• Food and Beverage Services
• 100 - 200 Employee

• IT Support Analyst

  • May 2016 - Jan 2017

  Good working knowledge of Microsoft operating systems (Windows 7, Server 2003, 2008 and 2012)Understanding of networking and server administration (TCP/IP, DNS, DHCP, active directory, group policy, user setup)Excellent customer service skills (face-to-face and telephone based)Ability to multitask and prioritize individual workloadProactive, professional, and able to work in a small team or independentlyComfortable with working in a fast-paced environmentKnowledge of PDAs and mobile devices.Familiarity of ITIL.



Alpine Interactive

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Web Developer

  • Aug 2015 - Jan 2016