Aleksandar Mijatović
Digital Production Manager at Cheil Centrade Adriatic- Claim this Profile
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Bio
Credentials
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Coaching Skills for Leaders and Managers
LinkedInApr, 2021- Nov, 2024 -
Conducting Motivational 1-on-1 Reviews
LinkedInApr, 2021- Nov, 2024 -
IT Service Management Foundations: Problem Management
LinkedInApr, 2021- Nov, 2024 -
Managing Skills for Remote Leaders
LinkedInApr, 2021- Nov, 2024 -
IT Service Desk: Management Fundamentals
LinkedInFeb, 2020- Nov, 2024 -
Learning ITIL®
LinkedInFeb, 2020- Nov, 2024 -
Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
LinkedInFeb, 2020- Nov, 2024 -
Putting ITIL® into Practice: DevOps for ITIL® Practitioners
LinkedInFeb, 2020- Nov, 2024 -
Putting ITIL® into Practice: Problem Management Techniques
LinkedInFeb, 2020- Nov, 2024
Experience
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Cheil Centrade Adriatic
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Serbia
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Advertising Services
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1 - 100 Employee
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Digital Production Manager
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Jul 2022 - Present
• Leading the biggest team consisting mostly of Web Publishers with an average headcount of 50 • Provide end-to-end management of the production team project. • Manage the team’s work and activities which includes assignment, prioritization, and upholding the quality of service. • Supporting escalations for project delivery and organizational roadblocks. • Highlight potential risks or malfunctions and act proactively to resolve issues. • Project KPI management – target setting, tracking, reporting, and delivering improvement. • Financial management, budget tracking, forecasting, and cost estimation. • Evaluating project scope and managing project delivery. • Maintaining relationships with the team and keeping up to date on their work progress. • Develop Project Coordinator's skillset to ensure efficient workflow in the team. • Ensuring smooth communication in the team. Show less
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NCR Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Desk Team Leader, Walmart Global Support
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Nov 2019 - Jun 2022
• Leading the biggest Walmart Team consisted mostly of Level 1 agents with an average headcount of 120• Monitoring and driving Team’s daily performance, ensuring the successful fulfilment of both telephony and ticket SLA• Daily communication with the customer, handling phone and email escalations and special customer requests• Maintaining general employee discipline and performance• Identifying, facilitating, and implementing process improvement ideas to improve efficiency• Scheduling and delegating workload Show less
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Service Desk L1 Agent, Walmart Global Support
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Oct 2018 - Nov 2019
• Provided remote service and maintenance of US Walmart Point of Sale equipment and Self-checkout • Answered incoming phone calls, emails, and tickets from the client and field engineers• Managed workload from on-site resources to assure efficient call management within agreed service levels• Redirected issues to appropriate resources• Prepared standard reports
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Education
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Belgrade Business and Arts Academy of Applied Studies
Bachelor's degree, Computer/Information Technology Administration and Management -
Mechanical Engineering High School "Radoje Dakic"
High School Diploma, Mechanical Engineering
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