Experience

V2 Cloud

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Specialist & Billing Administrator

  • Dec 2021 - Present

  - Technical support to customers (phone, email, and live online chat) - Troubleshoot system and network problems, diagnosing and solving software faults - Providing maintenance support and break-fix solutions, including procedural documentation and relevant reports - Troubleshooting technical problems and implementing solutions - Responsible for the fast and accurate troubleshooting of reported faults - Set up new users' accounts and profiles and deal with password issues - Work continuously on a task until completion (or referral to third parties, if appropriate) - Providing technical support via help-desk systems for a wide range of internal & external applications - Prioritize and manage many open cases at one time - Rapidly establish a good working relationship with customers and other professionals Show less



Vrabotuvanje.Com

• North Macedonia
• Human Resources
• 1 - 100 Employee

• Human Resources Consultant

  • Feb 2017 - Feb 2022

  - Providing HR Compliance and HR Administration for employees - Providing screening of personal files of employees, creating reports and recommendations - Maintaining employee's records up to the date - Preparing or creating job descriptions with responsibilities, authorities, and qualifications - Creating or updating the company's process maps or an organizational chart - Providing measurement for organizational climate, including prepration of questionnaires, collecting data, and creating complete reports for the clients - Preparation of Assessment Centers with competency frameworks - Creating master excel tables and processing structured and unstructured data - Creating PowerPoint presentations and reports for clients - Creating and providing online questionnaires and surveys according to the client's needs - Technical Support for troubleshooting hardware or software issues at the office and company level - Administering Software for Psychological Questionnaires and Assessment reports Show less