Aleksandar Kachelov
IT&T Support Officer at EBM - Insurance & Risk Management- Claim this Profile
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English Professional working proficiency
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Serbian Professional working proficiency
Topline Score
Bio
LinkedIn User
Alex has been a very good addition to the Cummins South Pacific team. Alex was up and running very quickly and took on many extra service line activities. Alex had no problems supporting all 1764 users entirely by himself along with his extra tasks, this came down to great time management and exceptional customer service skills. Alex has very strong IT skills and in-depth domain technical skills. Alex also demonstrated strong expertise around enterprise processes and best practices. I consider his versatility in high regard and believe he will be a valuable asset to any corporation
LinkedIn User
Alex has been a very good addition to the Cummins South Pacific team. Alex was up and running very quickly and took on many extra service line activities. Alex had no problems supporting all 1764 users entirely by himself along with his extra tasks, this came down to great time management and exceptional customer service skills. Alex has very strong IT skills and in-depth domain technical skills. Alex also demonstrated strong expertise around enterprise processes and best practices. I consider his versatility in high regard and believe he will be a valuable asset to any corporation
LinkedIn User
Alex has been a very good addition to the Cummins South Pacific team. Alex was up and running very quickly and took on many extra service line activities. Alex had no problems supporting all 1764 users entirely by himself along with his extra tasks, this came down to great time management and exceptional customer service skills. Alex has very strong IT skills and in-depth domain technical skills. Alex also demonstrated strong expertise around enterprise processes and best practices. I consider his versatility in high regard and believe he will be a valuable asset to any corporation
LinkedIn User
Alex has been a very good addition to the Cummins South Pacific team. Alex was up and running very quickly and took on many extra service line activities. Alex had no problems supporting all 1764 users entirely by himself along with his extra tasks, this came down to great time management and exceptional customer service skills. Alex has very strong IT skills and in-depth domain technical skills. Alex also demonstrated strong expertise around enterprise processes and best practices. I consider his versatility in high regard and believe he will be a valuable asset to any corporation
Credentials
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ITIL Foundation Certificate in IT Service Management
AXELOS Global Best PracticeMar, 2018- Nov, 2024 -
MCTS: Administering and Deploying System Center 2012 Configuration Manager
MicrosoftMay, 2015- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftJul, 2005- Nov, 2024
Experience
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EBM Insurance & Risk
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Australia
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Insurance
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100 - 200 Employee
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IT&T Support Officer
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Nov 2016 - Present
IT&T Infrastructure and Services - Provide 1st and 2nd level technical support and resolve problems in Citrix and Microsoft environments - Strong knowledge of Active Directory, Group Policy, Exchange (on-prem and online), Office 365 and Azure - Experience with VMware - Remote Desktop and Network Troubleshooting - Avaya Manager and IPOCC support - Manage service queries and problems by providing a high level of customer service - Perform technical support of servers, network and hardware - Assist with the delivery of infrastructure projects Show less
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Cummins Inc.
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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IT Operations Support Specialist
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Jan 2015 - Nov 2016
- Service Owner for Global Desktop for South Pacific Region - Service Owner for all print services across 38 sites in the South Pacific Region - Level 2 Desktop Support - 1 of 5 Team members in South Pacific supporting 1700 users across 38 sites - Support and manage 1900 laptop / desktop devices - Support and manage 200 print devices - Remedy queue support - KPI - NPS Score improvement and reporting - SLA - SCCM - PowerShell - Stakeholder management - WAN / LAN trouble shooting - Manage offshore teams during our business hours and after hours - Asset management - Process documentation and publishing - Manufacturing application and HW support - Project technical resource - Vendor management - Phone system support Show less
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Stellar
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Australia
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Customer Solutions Specialist
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Jul 2013 - Dec 2014
Member of the Customer Care team focused on providing Level 1 customer support for one of Australia's energy retailers. • Handle inbound and outbound contacts within the required timeframe • Meet required standards of quality in customer service • Adhere to schedule to achieve required target Member of the Customer Care team focused on providing Level 1 customer support for one of Australia's energy retailers. • Handle inbound and outbound contacts within the required timeframe • Meet required standards of quality in customer service • Adhere to schedule to achieve required target
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Electrical Engineer
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Mar 2009 - Jun 2013
By utilizing the knowledge and experience as Microsoft Certified Professional (MCP) I took active role in installing, upgrading and support of hardware and software. • Network and computer operating system related problem solving • Designing and implementing LAN networks, DHCP, DNS, Gateways, configuring routers, remote access solutions • Diagnose and resolve hardware and software faults with desktop and laptop computers • Administering the local network and providing solutions • Installing, optimizing and maintaining servers and workstations • IT Desktop support for the employees • Install, upgrade, support and troubleshoot Windows XP, 7 and Microsoft Office Suite and any other authorised desktop application Show less
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Computer Network and Desktop Technican
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Jan 2006 - Mar 2009
• Installation and optimization of desktop and laptop configurations • Performed general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment • Performed remedial repairs on computers, laptops, printers and any other authorised peripheral equipment • Customized desktop hardware to meet user specifications • Performed work in compliance within specified warranty requirements • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorised access to the network Show less
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Education
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1998 - 2005
Faculty of Electrical Engineering - Skopje
Bachelor of Science (B.S.), Electrical and Electronics Engineering
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