Aleksandar Danevski
Customer Success Executive at Fastmarkets- Claim this Profile
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English Native or bilingual proficiency
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Bulgarian Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Kalin Kamenov
Probably the most insightful and resourceful colleague I have had the pleasure to work with. From superb work ethics, desire to learn and improve, to great intrapersonal skills and potential for bigger responsibilities. Always adds value to the conversation and is a real idea-generator.
Silviya Todorova
I was Aleksander’s direct manager for a year. Working with Aleks was a real pleasure, as it is very rare to have the privilege to work with a person with such exceptional work ethic, dedication and integrity. During our work together Aleks revealed qualities and skills that every company would value. He is exceptionally intelligent, with great attention to detail and thorough in every task. Alex can grasp and make sense of random information really quick and can find a logical and working solution to very complex matters. He is out of the box thinker and very quick learner. Aleks is very driven by accomplishments and results which helped him excel quickly in his career. Apart from that, his curious and easy going nature, along with his exceptional interpersonal and communication skills made him perfect for the Senior role. He can easily mentor and coach people and he is an example for professionalism and work ethic for his junior colleagues. Having him as my senior associate and being able to rely on him, was a true blessing for me as a Manager. We have had extensive work session during which he was able to share his ideas and point of views for the development of the team and to actively participate in implementing them. He understands very well the dynamics within a team and knows how to align them with the company’s vision. Being that said, I can truly recommend Aleks for any expert and leadership position he might apply in the future. He would be a real gem for any company.
Kalin Kamenov
Probably the most insightful and resourceful colleague I have had the pleasure to work with. From superb work ethics, desire to learn and improve, to great intrapersonal skills and potential for bigger responsibilities. Always adds value to the conversation and is a real idea-generator.
Silviya Todorova
I was Aleksander’s direct manager for a year. Working with Aleks was a real pleasure, as it is very rare to have the privilege to work with a person with such exceptional work ethic, dedication and integrity. During our work together Aleks revealed qualities and skills that every company would value. He is exceptionally intelligent, with great attention to detail and thorough in every task. Alex can grasp and make sense of random information really quick and can find a logical and working solution to very complex matters. He is out of the box thinker and very quick learner. Aleks is very driven by accomplishments and results which helped him excel quickly in his career. Apart from that, his curious and easy going nature, along with his exceptional interpersonal and communication skills made him perfect for the Senior role. He can easily mentor and coach people and he is an example for professionalism and work ethic for his junior colleagues. Having him as my senior associate and being able to rely on him, was a true blessing for me as a Manager. We have had extensive work session during which he was able to share his ideas and point of views for the development of the team and to actively participate in implementing them. He understands very well the dynamics within a team and knows how to align them with the company’s vision. Being that said, I can truly recommend Aleks for any expert and leadership position he might apply in the future. He would be a real gem for any company.
Kalin Kamenov
Probably the most insightful and resourceful colleague I have had the pleasure to work with. From superb work ethics, desire to learn and improve, to great intrapersonal skills and potential for bigger responsibilities. Always adds value to the conversation and is a real idea-generator.
Silviya Todorova
I was Aleksander’s direct manager for a year. Working with Aleks was a real pleasure, as it is very rare to have the privilege to work with a person with such exceptional work ethic, dedication and integrity. During our work together Aleks revealed qualities and skills that every company would value. He is exceptionally intelligent, with great attention to detail and thorough in every task. Alex can grasp and make sense of random information really quick and can find a logical and working solution to very complex matters. He is out of the box thinker and very quick learner. Aleks is very driven by accomplishments and results which helped him excel quickly in his career. Apart from that, his curious and easy going nature, along with his exceptional interpersonal and communication skills made him perfect for the Senior role. He can easily mentor and coach people and he is an example for professionalism and work ethic for his junior colleagues. Having him as my senior associate and being able to rely on him, was a true blessing for me as a Manager. We have had extensive work session during which he was able to share his ideas and point of views for the development of the team and to actively participate in implementing them. He understands very well the dynamics within a team and knows how to align them with the company’s vision. Being that said, I can truly recommend Aleks for any expert and leadership position he might apply in the future. He would be a real gem for any company.
Kalin Kamenov
Probably the most insightful and resourceful colleague I have had the pleasure to work with. From superb work ethics, desire to learn and improve, to great intrapersonal skills and potential for bigger responsibilities. Always adds value to the conversation and is a real idea-generator.
Silviya Todorova
I was Aleksander’s direct manager for a year. Working with Aleks was a real pleasure, as it is very rare to have the privilege to work with a person with such exceptional work ethic, dedication and integrity. During our work together Aleks revealed qualities and skills that every company would value. He is exceptionally intelligent, with great attention to detail and thorough in every task. Alex can grasp and make sense of random information really quick and can find a logical and working solution to very complex matters. He is out of the box thinker and very quick learner. Aleks is very driven by accomplishments and results which helped him excel quickly in his career. Apart from that, his curious and easy going nature, along with his exceptional interpersonal and communication skills made him perfect for the Senior role. He can easily mentor and coach people and he is an example for professionalism and work ethic for his junior colleagues. Having him as my senior associate and being able to rely on him, was a true blessing for me as a Manager. We have had extensive work session during which he was able to share his ideas and point of views for the development of the team and to actively participate in implementing them. He understands very well the dynamics within a team and knows how to align them with the company’s vision. Being that said, I can truly recommend Aleks for any expert and leadership position he might apply in the future. He would be a real gem for any company.
Experience
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Fastmarkets
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United Kingdom
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Information Services
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200 - 300 Employee
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Customer Success Executive
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Jun 2023 - Present
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Crypto.com
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Singapore
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Financial Services
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700 & Above Employee
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Senior Customer Experience Associate
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May 2022 - Jun 2023
• Assisted my Team Leader with providing feedback to agents regarding their performance. • Mentored junior team members and provided them with training on processes and best practices.• Performed shadowing sessions with members of the team to help them achieve different productivity targets.• Developed and scored internal tests on a variety of system and process-related topics.• Assisted junior agents with issues beyond their scope that were raised via service-management tools such as JIRA or via direct messages.• Handled high-priority cases from management and other teams - Risk, KYC, Payments, GMI. • Analysed ongoing issues and the state of their resolution and updated the relevant documentation. Show less
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Customer Experience Associate
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Aug 2021 - May 2022
Responsibilities:• Provided excellent customer service via email and chat to customers based all around the world on most major products of the company - Crypto.com App, VISA card, Exchange, Tax and DeFi wallet.• Worked with internal and external (Intercom, JIRA) tools in order to investigate and solve the customer's issues.• Gained in-depth understanding of the blockchain technology, decentralized finance protocols and trading mechanics.
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GAN
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United States
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Gambling Facilities and Casinos
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200 - 300 Employee
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B2B and B2C Customer Service Representative
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Jul 2020 - Aug 2021
B2B and B2C Gambling Customer Service Representative Achievements: •Over 11,000 resolved tickets. •Highest Quality Control (QC) score out of any new starter in the CS team. •Highest End-of-Year QC score in the CS team. •Consistently in the top 5 in regards to monthly ticket resolution. Responsibilities: • Provide excellent customer service experience via phone, live chat, and email, resolving on average 900 tickets per month. • Liaise with technology departments both in house and third party, on technical issues relating to customers and products. • Work with different software and systems including but not limited to: -help desk software (LiveAgent) -issue management software (JIRA) -additional - Slack, Google Suite, MS Office and in-house backend software. •Service over 30 partners using a variety of distinct processes with both B2B and B2C enquiries. Show less
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Christopher Le
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Valencia, Spain
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Bartender
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Feb 2020 - Mar 2020
Due to COVID situation, I only worked at Christopher Lee for two months. Achievements: • Improved my Spanish skills. Due to COVID situation, I only worked at Christopher Lee for two months. Achievements: • Improved my Spanish skills.
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Guest House KN Malusha
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Gabrovo, Bulgaria
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Guest House manager
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Sep 2019 - Jan 2020
In charge of a highly rated guesthouse (9.6/10 on Booking.com; 4.83/10 on AirBnB) in Gabrovo, Bulgaria. Achievements: • Optimized the accommodation process so as to not require me to be on-site when guests arrive. This solution saved time and increased guest satisfaction, which led to higher profits for the company. Responsibilities: • Working with two different online platforms and taking telephone bookings on a daily basis, to ensure a steady and growing flow of guests to the house. • Excellent telephone and email manner in dealing with customer complaints and questions and providing various information regarding the guesthouse and the town it is situated in. • Responsible for keeping track of lodging, profit and various spendings. • Responsible for liaising a number of builders and handymen as the guesthouse was undergoing repairs at the time Show less
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Gusto
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France
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Restaurants
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1 - 100 Employee
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Bartender
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May 2019 - Aug 2019
Achievements: • Due to staffing issues upon joining the team of Gusto for two months I was the only bartender (the restaurant usually operated with 4 or 5 bartenders in the summer months). It was a big challenge, as I was new to the company and had to learn the menu and company policies as well. However, due to my organisational and time management skills and the help of the other departments, I managed to overcome that hardship. This experience has allowed me to become a calmer individual in highly stressful situations and developed my problem-solving skills even further. Responsibilities: • Interacting with guests and serving them in a professional and helpful manner, building long-lasting relationships and ensuring return business. • Ensuring all operational elements are scheduled and executed correctly and in line with company procedures and policy. Show less
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Fazenda Rodizio Bar & Grill
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United Kingdom
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Restaurants
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100 - 200 Employee
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Bartender
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May 2018 - May 2019
A sophisticated and highly-reputable restaurant in the new centre of Edinburgh.Achievements:• Delivered a presentation on the history and nature of the 'Caipirinha' cocktail to a group of 24. The feedback from guests was great and it resulted in increased sales as the majority of them became regular guests.• Won an original cocktail competition against 7 other bartenders showing creative thinking and presentational skills. Responsibilities:• Being the first point of contact of the guest to the restaurant I was responsible for providing a memorable and professional experience at all times.• Up-selling additional and/or higher priced products.• Demonstrating a thorough knowledge of menus, promotions and events to guests and other members of staff alike.• Working closely with a team of 7 bartenders and four other departments in a big, multicultural team. Show less
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Junior Bartender
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Feb 2018 - May 2018
• Promoted to Bartender after 4 months as a Junior Bartender.
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Shake That Bartending
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United Kingdom
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Events Services
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Bartender
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Sep 2016 - Feb 2018
Responsibilities: • Setting up a bar the most efficient way possible taking into account different venue layouts and available resources (space, water, electricity) often within a short period of time. This developed my creative problem-solving skills. • Working with a different team every shift expanded my verbal communication and team working abilities. • Conversing with and serving guests from a variety of backgrounds proved to be an effective way to further develop my customer service skills. Show less
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GRAZE ON GRASSMARKET LTD
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United Kingdom
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Restaurants
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1 - 100 Employee
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Front of House Member
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Aug 2016 - Feb 2018
Responsibilities: • Delivering superb customer service to people with highly specific dietary requirements. • Placing orders and dealing with suppliers via telephone and email. • Cash handling and end-of-the-day till procedures. Responsibilities: • Delivering superb customer service to people with highly specific dietary requirements. • Placing orders and dealing with suppliers via telephone and email. • Cash handling and end-of-the-day till procedures.
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Edinburgh Airport
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United Kingdom
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Aviation and Aerospace Component Manufacturing
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200 - 300 Employee
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University Consultancy project for Edinburgh Airport.
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Jan 2017 - May 2017
A project in the penultimate year of my studies, which involved working in a group of 5 as consultants for Edinburgh Airport on how to n achieve greater pre-awareness of the retail offer available to our passengers before they travel. Duties: Created and analysed the data of 2 surveys: one face-to-face and one online, using tools such as Excel and Tableau. Evaluated findings and proposed advertising opportunities via reports (mainly in the real of social media: Snapchat, Instagram, etc.) to promote retail at EDI. Delivered a presentation to Edinburgh Airport representatives. Feedback form EDI Marketing representatives "...Aleksandar delivered strong presentation skills, a sense of leadership and had a wealth of knowledge and confidence in the topic which he confidently shared" Show less
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Bartender
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Mar 2016 - Aug 2016
Duties• Working in a high-volume, busy environment developed my ability to work calmly and effectively under pressure. • Cash handling and quick mental calculations of multiple different tabs at the same time to ensure quick and efficient service.
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Barback
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Feb 2016 - Mar 2016
• Promoted to Bartender after 2 months as a Barback.
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Supervisor
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Mar 2015 - Nov 2015
Duties• Led a team of 3 to perform daily tasks and ensure a high level of customer service and guest satisfaction. This helped the development of basic leadership and delegation skills, as well as the further advancement of team-working and interpersonal skills.• Ensuring smooth operations of set up, cleaning and closing procedures, liaising with suppliers using telephone and email and receiving deliveries.• Money procedures such as banking, cash handling and working with Excel to maintain a record of revenue, cost and profit. Show less
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Barista
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Feb 2015 - Mar 2015
• Promoted to a Supervisor position in 2 months.
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Education
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2014 - 2018
Edinburgh Napier University
Bachelor’s Degree, Tourism and Airline Management -
2009 - 2014
Mathematics High School "Аcademic Ivan Guyzelev"
Diploma of Secondary Education, General Education with focus on Mathematics
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