Harm Reduction Case Manager

• Nov 2021 - Present

Outreach Worker

• May 2021 - Nov 2021

- Lead the outreach shift according to all standards of practice as outlined - Prepare supplies for each shift based on client/seasonal needs - Facilitate the distribution of supplies to clients - Provide appropriate support and referrals as needed - Offer harm reduction based on client needs - de-brief and communicate with other Outreach Workers about client issues/needs following shift - Complete shift reports and client notes - - Lead the outreach shift according to all standards of practice as outlined - Prepare supplies for each shift based on client/seasonal needs - Facilitate the distribution of supplies to clients - Provide appropriate support and referrals as needed - Offer harm reduction based on client needs - de-brief and communicate with other Outreach Workers about client issues/needs following shift - Complete shift reports and client notes -

Extreme Cleaner

• Oct 2020 - Apr 2021

- Worked with a diverse clientele on a daily basis - Each client interaction involved providing assistance to improve individual and community health - Performed intense home reorganization, sanitation and maintenance services - Promoted client independence, resiliency and prevention of homelessness - Worked with a diverse clientele on a daily basis - Each client interaction involved providing assistance to improve individual and community health - Performed intense home reorganization, sanitation and maintenance services - Promoted client independence, resiliency and prevention of homelessness

Youth Drop-in Volunteer

• Jan 2020 - Mar 2020

- Created an environment that was safe and welcoming for all youth participants - Consulted with staff to create customized daily programs to fit the personalized needs of all individuals in the program - demonstrated skill and situational awareness when engaging with youth that maintained appropriate safety precautions and personal boundaries - Fostered positive relationships - Through honest and open communication I offered guidance to youth seeking additional support - Engaged and encouraged youth in social and recreational programs - Adhered to the City of Kitchener facilities' policies and procedures Show less

Hording Support Coach

• Jan 2019 - May 2019

- Identifyed client needs while working with them at their own pace - Maintain clear goals related to fostering and establishing appropriate use of cleared living space - Included setting weekly goals and keep track of the service user's general state of mind and health - Adhered to the confidentiality of the client's information and would report back to my supervisor by submitting weekly logs. - Identifyed client needs while working with them at their own pace - Maintain clear goals related to fostering and establishing appropriate use of cleared living space - Included setting weekly goals and keep track of the service user's general state of mind and health - Adhered to the confidentiality of the client's information and would report back to my supervisor by submitting weekly logs.

Case Worker

• Feb 2018 - Apr 2018

- Reviewed and interviewed clients to obtain background information and case history. - Discussed and developed plans of action while providing necessary support. - Handled confidential information in accordance with legal and agency standards - Conducted interviews over the phone and in-person - Provided ongoing assessment, case coordination and monitored clients' needs - Provided case management including developing intervention plans - Inputted data into Excel - Reviewed and interviewed clients to obtain background information and case history. - Discussed and developed plans of action while providing necessary support. - Handled confidential information in accordance with legal and agency standards - Conducted interviews over the phone and in-person - Provided ongoing assessment, case coordination and monitored clients' needs - Provided case management including developing intervention plans - Inputted data into Excel

Senior Activation

• Sep 2012 - Dec 2012

- Organized events/activities for seniors like board games and offered companionship and conversations - Responded to questions, addressed concerns and resolve complaints - Monitored seniors to ensure safety and offered assistance for seniors with mobility issues. - Organized events/activities for seniors like board games and offered companionship and conversations - Responded to questions, addressed concerns and resolve complaints - Monitored seniors to ensure safety and offered assistance for seniors with mobility issues.