Experience

2B Claim Services

• United States
• Insurance
• 1 - 100 Employee

• COMMERCIAL AUTO CLAIM EXAMINER

  • Jan 2018 - Oct 2018

  Gilbert, Arizona • Applied knowledge of commercial auto policies and endorsements as well as state laws and regulations to investigate, negotiate, and settle claims nationwide • Interviewed insureds, claimants, and witnesses to confirm claim facts • Handled a high volume of claims utilizing both virtual and centralized system environments. • Ensured integrity of investigations was in line with clients’ expectations and were completed in a timely and professional manner. • Issued payments as per… Show more • Applied knowledge of commercial auto policies and endorsements as well as state laws and regulations to investigate, negotiate, and settle claims nationwide • Interviewed insureds, claimants, and witnesses to confirm claim facts • Handled a high volume of claims utilizing both virtual and centralized system environments. • Ensured integrity of investigations was in line with clients’ expectations and were completed in a timely and professional manner. • Issued payments as per discretionary settlement authority limits. • Adhered to clients’ procedures to investigate claims, evaluate written or computerized auto estimates, initiate claim payment, arrange rental vehicle services, process and close files

• PERSONAL AUTO CLAIM TEAM SUPERVISOR

  • Aug 2017 - Jan 2018

  Gilbert, Arizona • Lead and developed a team of claim handlers to investigate, negotiate, and settle personal auto claims in multiple states • Completed weekly status reports to ensure that management and client goals are met • Delivered continuous coaching as well as training and to mentoring to employees to reinforce behavior that ensure service excellence. • Ensured claim handling was completed to in accordance with clients’ expectations as well as state laws and regulations were… Show more • Lead and developed a team of claim handlers to investigate, negotiate, and settle personal auto claims in multiple states • Completed weekly status reports to ensure that management and client goals are met • Delivered continuous coaching as well as training and to mentoring to employees to reinforce behavior that ensure service excellence. • Ensured claim handling was completed to in accordance with clients’ expectations as well as state laws and regulations were met. • Monitored the performance of team members, analyzing and addressing any problematic trends to identify root cause problems • Resolved complaints, problems, and coverage questions that were escalated by team members.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Total Loss Claim Associate

  • Aug 2015 - Aug 2017

  Tempe, Arizona • Applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair and total loss handling methods to investigate and settle claims • Applied claims settlement procedures to investigate claims, evaluate written or computerized auto estimates, initiate claim payment, arrange rental car and towing service, process and close files • Applied knowledge of total loss procedures to ensure compliance with multiple states’ laws… Show more • Applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair and total loss handling methods to investigate and settle claims • Applied claims settlement procedures to investigate claims, evaluate written or computerized auto estimates, initiate claim payment, arrange rental car and towing service, process and close files • Applied knowledge of total loss procedures to ensure compliance with multiple states’ laws and regulations, obtain proper title branding, recognize and address any salvage issue • Recognized and resolved potential NICB indicators • Communicated claim information with team members, business partners, and external customers which may require contact by telephone, written correspondence, or other electronic media • Recognized and explained terms of policy coverage to policyholders and agents as appropriate

• BILINGUAL EXPRESS/PROPERTY CLAIM ASSOCIATE

  • Aug 2013 - Aug 2015

  Phoenix, Arizona Area • Worked in a team environment to handle personal auto claims, striving to maintain quality, accuracy, and professionalism in a fast-paced environment • Applied knowledge of auto policies and endorsements as well as state laws and regulations to investigate, negotiate, and settle claims in multiple states • Used knowledge of insurance to verify coverage, legal liability, extent of damages to persons and property, recognize potential fraud indicators, and prepare claims for… Show more • Worked in a team environment to handle personal auto claims, striving to maintain quality, accuracy, and professionalism in a fast-paced environment • Applied knowledge of auto policies and endorsements as well as state laws and regulations to investigate, negotiate, and settle claims in multiple states • Used knowledge of insurance to verify coverage, legal liability, extent of damages to persons and property, recognize potential fraud indicators, and prepare claims for subrogation • Recognized and resolved potential NICB indicators • Educated policyholder on the claim process



AJ Fine Foods

• Food & Beverages
• 1 - 100 Employee

• Chef

  • Mar 2013 - Jul 2013

  Scottsdale, AZ •Planning, developing and presenting various menus, using a great deal of expertise and creativity. •Provide day to day shift leadership and conduct training in both English and Spanish.



District American Wine Bar and Kitchen -Sheraton Downtown Phoenix

• LINE COOK/BANQUET COOK

  • Oct 2008 - Mar 2013

  Phoenix, Arizona Area • Acquired knowledge of all stations and shifts and demonstrated ability to work efficiently within the cyclical nature of the hospitality industry. • Worked with catering director and the executive chef on menu planning and facilitating the production of catering menus to ensure profitability and company standards. • Provided and served a variety of menu items in large quantities. • Helped prepare and create daily menu specials for lunch menu. • Provided leadership and… Show more • Acquired knowledge of all stations and shifts and demonstrated ability to work efficiently within the cyclical nature of the hospitality industry. • Worked with catering director and the executive chef on menu planning and facilitating the production of catering menus to ensure profitability and company standards. • Provided and served a variety of menu items in large quantities. • Helped prepare and create daily menu specials for lunch menu. • Provided leadership and training to other team-members to ensure efficient service and outstanding food quality. Show less