Alejandro Perez
2nd level Data Network Support Engineer at Tata Consultancy Services- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Full professional proficiency
Topline Score
Bio
Credentials
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CCNA Routing & Switching
Cisco
Experience
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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2nd level Data Network Support Engineer
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May 2018 - Present
▪ Responsible for the replacement of the devices at customer offices. ▪ Executing changes and maintenance activities on network devices as reboots, code upgrade, etc. ▪ Close work with third-parties for execution of tasks like replacement of hardware, tests, etc. ▪ Perform daily ready for business reports and escalating issues to appropriate network teams. ▪ Provide assistance to on-site field engineers for network issues.
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1st level Data Network Support Engineer
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May 2017 - May 2018
Monitoring customer’s LAN & WAN network for around 26 000 devices.Responsible for user incidents and monitoring incidents tracking until its final resolution.Close work with site contacts, managers, internet service providers, and other 3rd party providers.
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T-Systems México
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Mexico
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Information Technology & Services
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700 & Above Employee
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Jr. Network Engineer – NOC
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Sep 2016 - May 2017
Jr. Network Analyst and 1st level support engineer. Troubleshoot network issues on customers’ infrastructure. Executing changes and maintenance activities on LAN device
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T-Systems Network Analyst - CCO
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Sep 2014 - Aug 2016
Networking monitoring and solution delivery Responsible for proactive and reactive ticket opening and incident tracking till its final resolution.
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Education
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2006 - 2011
Universidad Popular Autónoma del Estado de Puebla
Bionic Engineering
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