Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Customer Success

  • Nov 2021 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Amazon DSL Team Manager (Remote)

  • Nov 2020 - May 2022

  - Managing & Supporting a team of 38 DSLs from 31 Delivery Stations in New York/New Jersey Area Remotely with a team of 5 other TMs (Via Online Video & Chat Interface) - Coordinate & collaborate with upper management and colleagues to improve work processes, employee metrics, and DSL Program - Screening, Interviewing, Hiring & Onboarding new associates regionally - Monitoring employee metrics & documenting and coaching missed metrics - Monitoring & Evaluating customer calls to ensure call compliance Show less



AMC Theatres

• Entertainment Providers
• 700 & Above Employee

• Human Resources Supervisor

  • Oct 2018 - Nov 2020

  Was promoted to crew lead after 6 months, then supervisor after first year & graduation of high school - Reviewed Applications & Resume using Application/Resume Review Software, - Conducted Phone Screenings, Interviews, selected qualified candidates - Scheduled & Coordinated Interviews, follow-ups, meetings with upper management & colleagues, as well as employee work events. - Hired, Trained, & Developed New Associates (Helped more than 10 associates get promoted/EOTM within my first year of Supervisor) - Organized & Maintained All Employee files and Theatre Server - Replied to customer escalations, company emails, customer phone calls - Monitored up to 30 staff members at once on days when supervising operations on the floor Show less