Experience

Ketterman Rowland & Westlund
• United States
• Legal Services
• 1 - 100 Employee
• Intake

  • Apr 2022 - Present

Casey Cowley, LLC
• Case Manager

  • Nov 2021 - Jun 2022


FedEx Office Print & Ship Center

• Canada
• Book and Periodical Publishing
• 1 - 100 Employee

• Team Member

  • Sep 2019 - Jan 2020

  • Follows instructions of supervisors and assists other team members in performing store functions • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs • Ensures all customer problems are resolved quickly and to the satisfaction of the customer • Takes complex customer orders using order systems and provides accurate pricing information and ensures confidentiality of customer data and careful handling of documents, media, and packages • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Show less



Loyola University New Orleans College of Law

• United States
• Higher Education
• 1 - 100 Employee

• Work Study Student

  • Aug 2017 - May 2019

  -Providing excellent customer service to students and guests who walk in needing assistance. -Answering in-coming phone calls. -Administering the posting policy. -Providing assistance to the staff. -Completing special projects as assigned. -Day-to-day office work. -Providing excellent customer service to students and guests who walk in needing assistance. -Answering in-coming phone calls. -Administering the posting policy. -Providing assistance to the staff. -Completing special projects as assigned. -Day-to-day office work.



Loyola University New Orleans Sports Complex

• Front Desk Staff

  • Jun 2016 - Jun 2018

  Demonstrated engaging customer service skills and a solid work ethic as Customer Service Assistant for busy sports complex. • Welcoming individuals who enter the club in a warm and pleasant manner• Consistently striving to create a lasting first impression• Handling check-ins, addressing questions and resolving issues appropriately• Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience• Contacting housekeeping and maintenance departments when a problem is reported• Answering queries regarding club services and facilities• Performing basic clerical duties Show less

• Work Study Student

  • Aug 2015 - May 2017

  Demonstrated exceptional team player skills with passion and dedication for learning new ideas, with strong communication skills, a strong work ethic, high energy, and enthusiasm.• Provided excellent customer service to students and guests who walk in needing assistance • Answering in-coming phone calls • Providing assistance to the staff • Completing special projects as assigned• Day-to-day office work