Alejandro Gómez Rodríguez
Quality Support and Maintenance Coordinator at Technology Services Ltda- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
COBIT 5
APMG InternationalMay, 2017- Sep, 2024 -
Certificación Fundamentos de CobiT V-4.1 (29 de febrero de 2012).
ISACA -
SISTEMAS AVANZADOS DE SEGURIDAD Y SI
Universidad Politécnica de Madrid
Experience
-
Technology Services Ltda
-
Colombia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Quality Support and Maintenance Coordinator
-
Oct 2016 - Present
Support and Maintenance Coordinator: Supervision of personnel Coordinate technical support to users of computer equipment (hardware and software). Resolve user queries regarding hardware, software and telephony. Coordinate installations of hardware and/or software components. Coordinate the recovery and restoration processes (information backup, formatting, installation of the operating system, utilities and other components, configuration of user accounts and services, information restoration, among others.). Coordinate the maintenance of an updated inventory of computer equipment. Supervise assigned computer and printer maintenance services. Achievement of the Quality Management System, based on the ISO 9001:2008 standard Transition to ISO 9001:2015 Show less
-
-
-
CINTEL - ICT Research and Development Center
-
Colombia
-
Research Services
-
1 - 100 Employee
-
Project Professional
-
Aug 2016 - Dec 2016
Specialized support in order to align processes and direct them under a unified management environment and thus provide comprehensive information for decision making, articulate mission and vision objectives, to minimize operational risks and implement appropriate technology standards and policies. Execution of activities related to the updating of the Strategic Plan for Information and Communication Technologies - PETIC for the period 2017 - 2020 for the National Center for Historical Memory - CNMH, in accordance with the guidelines provided by the Ministry of Information Technology and Communications in Decree 1078 of 2015, suggest updates when a business requirement generates the need, monitor and track the development of activities according to the schedule, guarantee the treatment of information and carry out reviews of deliverables and support the elaboration of each of the business architecture domains of the Colombian architecture framework. Show less
-
-
-
RETO Organizational Transformation
-
Colombia
-
Business Consulting and Services
-
1 - 100 Employee
-
Consultant
-
May 2016 - Aug 2016
Support and advice to the Vice Presidency of Planning and Risks in the execution of operational activities related to the Integrated Management System, responsible for updating procedures in the SUIT platforms, District Procedures Guide, updating BEPS points, RPM and generation of improvement plans. Support and advice to the Vice Presidency of Planning and Risks in the execution of operational activities related to the Integrated Management System, responsible for updating procedures in the SUIT platforms, District Procedures Guide, updating BEPS points, RPM and generation of improvement plans.
-
-
-
-
service professional
-
2015 - 2016
-
-
-
-
Consultant
-
Aug 2011 - Oct 2015
Implementation of processes using CobiT, Itil and ISO 20000-1:2011., for the different companies for which it provided its services. Implementation of processes using CobiT, Itil and ISO 20000-1:2011., for the different companies for which it provided its services.
-
-
-
GovernaTI
-
Brazil
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Consultant
-
Aug 2011 - Dec 2014
Implementation of processes using CobiT, Itil and ISO 20000-1:2011., for the different companies to which it provided services. Implementation of processes using CobiT, Itil and ISO 20000-1:2011., for the different companies to which it provided services.
-
-
-
Universidad de los Andes
-
Colombia
-
Higher Education
-
700 & Above Employee
-
Consultant
-
Sep 2012 - Nov 2014
Implementation of processes using CobiT, Itil and ISO 20000-1:2011. Development of the planning, design and commissioning phases of 14 processes in order to implement a Service Management System using the ISO 20000-1 standard: 2011. Implementation of processes using CobiT, Itil and ISO 20000-1:2011. Development of the planning, design and commissioning phases of 14 processes in order to implement a Service Management System using the ISO 20000-1 standard: 2011.
-
-
-
Hocol
-
Oil and Gas
-
300 - 400 Employee
-
IT support consultant
-
Apr 2013 - Feb 2014
Implementation of processes using CobiT, ITIL and ISO 20,000, ensuring the cycle of continuous improvement, initially in the services of Administration, Operation, Maintenance of Technological Infrastructure and Telecommunications for the Private Transmission of Data between the HOCOL Offices and their areas of Operation to National Level, the result of which was the implementation of a Service Management System using the ISO 20000-1:2011 standard. Implementation of processes using CobiT, ITIL and ISO 20,000, ensuring the cycle of continuous improvement, initially in the services of Administration, Operation, Maintenance of Technological Infrastructure and Telecommunications for the Private Transmission of Data between the HOCOL Offices and their areas of Operation to National Level, the result of which was the implementation of a Service Management System using the ISO 20000-1:2011 standard.
-
-
-
Tata Consultancy Services
-
India
-
IT Services and IT Consulting
-
700 & Above Employee
-
project consultant
-
Feb 2013 - Apr 2013
Support, management and direction to the implementation project of the IT quality office for Banco de Bogotá, promoting the strengthening, development and favorable conditions for the area. Support, management and direction to the implementation project of the IT quality office for Banco de Bogotá, promoting the strengthening, development and favorable conditions for the area.
-
-
-
ACH COLOMBIA S.A
-
Colombia
-
Consumer Services
-
1 - 100 Employee
-
Consultant
-
Aug 2011 - Aug 2012
Implementation of processes using CobiT and ITIL. Among the implemented processes are: Manage quality, Manage configuration, Manage changes and Manage performance and capacity. Implementation of processes using CobiT and ITIL. Among the implemented processes are: Manage quality, Manage configuration, Manage changes and Manage performance and capacity.
-
-
-
High Tech Solutions S.A.
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Administrative Director
-
Aug 2004 - Apr 2010
Active participation in the Development of the Credit Card System Implementation Project for Banco Sudameris (CrediTotal). Responsible for the documentation (Technical and User Manuals) of the Creditotal System at Banco de Costa Rica. Participation in the recovery of BCH credit information with UNYSYS. Responsible for the implementation of the company's Quality Management System, which led to its certification in January 2007 according to ISO 9001:2000. Active participation in the company's internal audits. Accounting assistant in charge of the Word Office accounting package, with account analysis and portfolio recovery functions, responsible for updating the Quality Management System to the ISO 9001:2008 version that led to the organization's certification in March 2010, Responsible for financial and accounting information, administrative and operational procedures, with credit card knowledge and commercial capacity for the sale of software products. Show less
-
-
-
-
Manager
-
Jan 2003 - Aug 2004
Responsible for the management of office equipment, computer equipment, tools and instruments of the communications sector, customer management, account analysis and portfolio recovery functions, responsible for financial and accounting information, administrative and operational procedures. Responsible for the management of office equipment, computer equipment, tools and instruments of the communications sector, customer management, account analysis and portfolio recovery functions, responsible for financial and accounting information, administrative and operational procedures.
-
-
Education
-
Pontificia Universidad Católica de Chile
EVALUACIÓN DE DECISIONES ESTRATÉGICAS MOOC -
2006 - 2011
Universidad Autónoma de Colombia
Grado en Ingeniería, Ingeniería de sistemas
Community
