Alejandro Florez
IT Support Specialist at Mount de Sales Academy for Girls- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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CompTIA Security+ ce Certification
CompTIAJul, 2021- Nov, 2024
Experience
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Mount de Sales Academy for Girls
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United States
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Primary and Secondary Education
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1 - 100 Employee
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IT Support Specialist
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Apr 2022 - Present
IT Support Specialist: -Provide IT Helpdesk services including maintenance of the computer desktop environment, troubleshooting and resolving end-user issues, and installing hardware and software. - Responsible for audio/visual setups, event Livestream setups, and event onsite support. - Work closely with the Technology Administrator in various projects to improve network services and infrastructure and other aspects of technology. Duties: 1. User Support - Provide prioritized technical assistance and support for faculty and students in classrooms and at Helpdesk Office. - Respond to email messages from staff, faculty, and students, and maintains work orders through Freshdesk Ticketing System. - Assists staff and faculty with line-of-business and educational applications such as SIS, LMS, Microsoft Office 365, and eBook platforms such as Pearson. - Maintain classroom technology including projectors, video switches, and splitters, speakers, cameras, and microphones. - Provide assistance with Virtual Learning platforms such as Microsoft Teams and Zoom video conferencing. 2. Hardware and Software Support - Install, configure, and customizes Windows 10 on end-user devices. - Run diagnostic tools to detect and resolve performance issues. - Coordinate with service depot to resolve device hardware issues. - Service and replenish supplies for all printers and copiers including toner, ink cartridge, and staples. 3. Other Support - Maintain confidentiality about the information being processed, stored, or accessed by the network. - Flexibility for support for school events after hours. - Follow up with users and gathers needs through feedback. - Participate in weekly Technology Committee meetings. - Work under the supervision of the school’s Technology Administrator. -With IT Department members, develop technology resources and training customized for students, faculty/staff, and parents.
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Baltimore Orioles
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United States
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Spectator Sports
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400 - 500 Employee
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Human Resources Recruiting Coordinator
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Oct 2018 - Apr 2022
Recruitment: • Identify and match talent with current organizational openings while developing a pipeline of proactive candidates. • Support all departments and hiring managers in the full-cycle recruitment process for full time, and seasonal hires, including candidate sourcing, passive sourcing, candidate screening, interview scheduling, onsite interview facilitation and post-interview feedback. • Manage internal and external job postings and submit job posting expenses for timely processing. • Prepare offer letters and other recruiting correspondence as needed, ensuring information is accurate and clear. • Track recruiting activities and provide weekly candidate status report. • Conduct ongoing maintenance and management of recruiting tools and online organizational brands. Internship Program: • Manage the annual summer internship selection process. • Screen resumes and conduct telephone or in person interviews for intern applicants. • Liaise with schools and department heads to create postings. • Participate & represent the organization at internship and career fairs • Conduct intern orientation and serve as internship contact for the HR department. • Participate in community events such as round table discussions and panel discussions with local universities/organizations e.g., topics may include sports business, career developments etc. ADP: • Ensure timely and accurate processing of new hire paperwork. Review New Hire Packets and send appropriate tax information to payroll for Bi-Weekly and Semi-Monthly Staff. • Participate in special projects and perform other duties as assigned. General: • Greet visitors to the department and respond to routine HR inquiries from employees. • Participate in department’s coverage of Oriole’s home games. Events: • Assist in the planning and implementation of the employee special events such as End of Season Crab Feast, Benefits Fair, Wellness Day etc.
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Coca-Cola Consolidated
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United States
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Food and Beverage Services
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700 & Above Employee
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Account Manager
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Jun 2016 - Oct 2018
● Developed relationships with store managers and senior account personnel, in order to create a successful partnership with each account. ● Catered to customer’s needs, analyzed sale trends, and communicated clearly about promotions that would grow them profitably while also growing our company. ● Worked alongside store managers and merchandisers to ensure that the inventory levels of our product were satisfactory. ● Sold incremental displays and secured more space for our hot ad items. ● Educated our customers on the Look of Success, and executed each corresponding program. ● Maintained a high level of communication among DMS, Merchandiser Supervisors, Merchandisers and customers alike. ● Promoted from Merchandiser in April 2017.
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Human Resources Generalist
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Jan 2015 - Apr 2016
• Managed over 300 employees, ran background checks, handled confidential information, and made sure they were all in good standing with the company.• Identified staffing needs and recruited, interviewed, selected and hired applicants. • Coordinated employee trainings, scheduled personnel and client meetings.• Proposed changes to organizational policies and advised superiors on their implementation.• Maintained all employee files, company files and policies, and made sure all were abiding by state regulations. • Operated as bridge between management, administrative department and field employees. • Served all employees by handling questions, helping them achieve daily tasks and solving work-related issues to promote a positive work environment.• Promoted from Administrative Support in June 2015.
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Direct Care Staff
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Nov 2014 - Nov 2015
• Maintained the health and safety of clients during hours of service. • Provided training of self-help skills to enable person with meeting basic life needs such as food, hygiene, appearance, and health. • Provided training in mobility and activities that enable a person to refine their motor skills. • Provided training on independent living skills and activities that enable a person to live a full life in the home and community. These include meal preparation, personal cleanliness, and public safety. • Completed all necessary documentation to stay within compliance with Medicaid. • Obeyed the law and reported any violations or abuse to federal, state, and local authorities.
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Steele Creek Church of Charlotte
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Charlotte, North Carolina
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Middle School Leader
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Apr 2014 - Apr 2015
• Prepared bible lesson plans for each Sunday meeting • Prepared the room to receive the kids including lights, seating arrangements and games • Connected with the parents and followed up with student spiritual progress • Coordinated outreach activities for the youth to serve in • Directed mid-week activities in a small group setting at the church • Mentored, guided and connected with students on a one-on-one basis to promote their individual growth as Christians • Assisted volunteer teams in the youth with connection, bible teaching and outreach to the students
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Azteca Mexican Restaurant
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Matthews, North Carolina
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Server
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Feb 2010 - Jan 2015
• Greeted clients, accommodated, and served them in Spanish or English. • Catered to customer’s needs (food and drink) and communicated clearly about their orders. • Provided a pleasant environment for customers to enjoy their meal. • Handled and processed client’s money upon receiving their check. • Organized and maintained a clean working environment. • Communicated and worked closely with teammates and management to better serve guests. • Greeted clients, accommodated, and served them in Spanish or English. • Catered to customer’s needs (food and drink) and communicated clearly about their orders. • Provided a pleasant environment for customers to enjoy their meal. • Handled and processed client’s money upon receiving their check. • Organized and maintained a clean working environment. • Communicated and worked closely with teammates and management to better serve guests.
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Education
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University of Maryland Global Campus
Bachelor's degree, Cyber Security: Management and Policy
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