Experience

Sailormen Inc

• United States
• Food and Beverage Services
• 1 - 100 Employee

• IT Help Desk Specialist

  • Dec 2020 - Present

  Miami, Florida, United States



CESPlus

• United States
• Movies and Sound Recording
• 1 - 100 Employee

• Systems Administrator

  • Jan 2020 - Mar 2020

  12457 SW 130TH ST Miami, Fl 33186 Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 and 2 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Preparation of all servers for deployment and configurations. This includes the installation of any 3rd party hardware and software needed. Servers deployed ranged from a series of systems, including the… Show more Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 and 2 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Preparation of all servers for deployment and configurations. This includes the installation of any 3rd party hardware and software needed. Servers deployed ranged from a series of systems, including the following: Windows 2008 server and Centos v.6 & 7. These systems were configured and set up with a range of remote tools (VNC,Putty,Oracle VM, and more). ● Provide system and network administration support for end-users using Windows, OSX, and Cisco systems. ● Imaged, configured and updated desktops and laptops to company standards. ● Assisted system administrators with software packages on Cisco equipment, helped with installation setups, and revised existing documentation guidelines. ● Administered users accounts in Active Directory, TeamViewer, Adobe, Gsuite ● Resolved various technical problems ranging from PC's, hardware, software, network printers, LAN/WAN. ● Monitored network performance to determine whether adjustments needed to be made and determined where changes will need to be made in the future. ● Fielded helpdesk requests, created IT documentation for problems/resolutions. ● Configured and maintained company's remote access/VPN ● Handle and Assisted new location build outs from beginning to end including hardware/software recommendations, network configuration, installation and configuration of site equipment with documentation recorded in company ticketing system. ● Work remotely from various locations to check status of servers and services. ● Provide after-hours support for applications, VPN, Firewalls, Switches and project efforts ● Assist in training current and new employees in previous job titles

• Senior Support Center Technician II at CES+

  • Mar 2015 - Jan 2020

  12457 SW 130TH ST Miami, Fl 33186 Provide troubleshooting for media servers and network equipment in a 200-node environment. Monitoring and detection of network events and alarms through SNMP. Provide support and troubleshooting for mobile web app. Quality check new versions of monitoring systems. Provide end-user support for mobile application issues and escalate bugs and vulnerabilities to developers. ● Maintain, analyze, and troubleshoot software and computer peripherals that includes Linux media servers. ● Address… Show more Provide troubleshooting for media servers and network equipment in a 200-node environment. Monitoring and detection of network events and alarms through SNMP. Provide support and troubleshooting for mobile web app. Quality check new versions of monitoring systems. Provide end-user support for mobile application issues and escalate bugs and vulnerabilities to developers. ● Maintain, analyze, and troubleshoot software and computer peripherals that includes Linux media servers. ● Address escalated issues quickly and efficiently this includes network equipment failures and application issues. ● Configure and deploy managed switches and routers this include Dell PowerConnect switches and Cisco routers; configurations include VLANs and port trunking. ● Install tested proprietary software into customer or vanilla environments to ensure operability. ● Implement patches and corrective actions needed to mitigate security risks and vulnerabilities within the customer's networked equipment. ● Proactively monitor networked equipment and media servers using monitoring system and create tickets to troubleshoot issues. ● Manage and train Support Center employees on processes, servers, Linux OS, Windows, digital cinema equipment, Switches, Routers and software. ● Create articles for future team members to reference for troubleshooting steps on media servers and mobile application. ● Suggest and test new software, hardware and enhancements for the company's monitoring systems. ● Participate on a 24/7 on call, travel and shift environment.

• Network Operations Center Technician I

  • Apr 2014 - Mar 2015

  12457 SW 130TH ST Miami, FL 33186 Proactively monitor and create tickets to troubleshoot deployed media servers, software and networking equipment. Report and escalate issues to senior NOC Engineers. Upgrade customer equipment to keep systems up to date. Update database to reflect latest versions of equipment. ● Execute first level troubleshooting. ● Provide hardware and software support. ● Create tickets for follow up, prioritizing issues according to SLAs ● Review alerts from the monitoring service and… Show more Proactively monitor and create tickets to troubleshoot deployed media servers, software and networking equipment. Report and escalate issues to senior NOC Engineers. Upgrade customer equipment to keep systems up to date. Update database to reflect latest versions of equipment. ● Execute first level troubleshooting. ● Provide hardware and software support. ● Create tickets for follow up, prioritizing issues according to SLAs ● Review alerts from the monitoring service and proactively communicate with customers to solve issues. ● Escalate issues to level 2 technicians when required. ● Configure basic equipment for customer environment this includes Cisco VOIP phones and media servers. ● Test and configure servers to work with monitoring service and ensure operability and reliability. ● Create procedural and troubleshooting documentation for the internal knowledgebase.



Nazari Associates VI LLC

• Mobil Employee

  • Aug 2013 - Apr 2014

  10895 NW 41st St, Doral, FL 33178 -Handled customer service requests. -Supervised maintenance of on-site equipment. -Organize and stock products. -Provide day to day report of stock. -Participated in rigorous after hours training for Contracted Postal Unit (USPS) -Handle day-to-day shipments in high volumes.