Alejandro Cerro Aguilera

Project Manager at iGEO ERP Cloud Platform
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madrid Metropolitan Area, ES
Languages
  • Inglés nivel B2 Professional working proficiency
Skills

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Bio

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Credentials

  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Feb, 2022
    - Nov, 2024

Experience

  • iGEO ERP Cloud Platform
    • Spain
    • Software Development
    • 1 - 100 Employee
    • Project Manager
      • Feb 2022 - Present

  • re-inventa
    • Spain
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • May 2021 - Feb 2022

      Project Manager and head of Operations at re-inventa, my functions include themanagement of IT and TELCO projects, mainly related to the CTI Altitude solution. Forthe development of my tasks is essential the dialogue with the client and with the teamas a bridge between both. I am also responsible for Operations and company staff duringthe projects, as well as for the creation and improvement of the necessary procedures. Project Manager and head of Operations at re-inventa, my functions include themanagement of IT and TELCO projects, mainly related to the CTI Altitude solution. Forthe development of my tasks is essential the dialogue with the client and with the teamas a bridge between both. I am also responsible for Operations and company staff duringthe projects, as well as for the creation and improvement of the necessary procedures.

  • Nickel
    • France
    • Banking
    • 500 - 600 Employee
    • Operations & Support Specialist
      • Jun 2020 - May 2021

      Operations Specialist in the Operations Support areaCurrently in charge of:- Detection, monitoring and resolution of incidents- In charge of the monitoring and testing of new tool developments for the Operations BO and customers- Regular meetings with the company's international development team (France) to transfer new Business needs and manage their future implementation in production-Reporting of results and KPI's to the Operations Management-Management of documentation and training to the teams and the management of new tools and functionalitiesOther functions of the position:- Creation of new procedures and resolution of new business needs- Tasks derived from product logistics management-Customer and distributor service -Management of complaints and claims.

  • Konecta
    • Manager and customer service specialist in banking products
      • Aug 2018 - Jun 2020

      Manager and customer service specialist in banking products and operations for the Openbank campaign. Manager and customer service specialist in banking products and operations for the Openbank campaign.

  • Transcom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Call centre agent
      • Dec 2016 - Aug 2018

      Telephone agent for the BBVA Online Banking campaign. Telephone agent for the BBVA Online Banking campaign.

Education

  • UNIR - La Universidad en Internet
    Máster en Project Management (PMP), Gestión de proyectos
    2021 - 2021
  • IMF Business School
    Master of Business Administration - MBA, Finance Direction
    2021 - 2022
  • Universidad Camilo José Cela
    Master of Business Administration - MBA, Finance Direction
    2021 - 2022
  • Universidad Complutense de Madrid
    Bachelor's degree, History of Art
    2013 - 2017
  • IES Mariana Pineda
    GCE, Humanities/Humanistic Studies
    2012 - 2013

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