Participant Experience and Program Associate

• Jan 2023 - Present

Head of Product - Owner

• Oct 2020 - Present

-Identified five client solutions to user problems based on needs by conducting competitive analyses and user research to provide context to structure various apps. -Gathered information by developing user personas, journey maps, and user flows to inform design. -Collected critical insights by creating wireframes and prototypes to improve the user experience. -Identified five client solutions to user problems based on needs by conducting competitive analyses and user research to provide context to structure various apps. -Gathered information by developing user personas, journey maps, and user flows to inform design. -Collected critical insights by creating wireframes and prototypes to improve the user experience.

Product Designer

• Feb 2022 - Oct 2022

-Participate in weekly scrum activities with the team to design the optimal solution for our target users: healthcare travelers. -Responsible for the execution (ideation, development, delivery) of six new features for Fusion Marketplace within eight months. -Conduct routine surveys, interviews, and user research via Full Story; identifying the pain points of our target user. -Iteratively implement complex wireframes and prototypes using Figma for user testing. -Create 10+ screens of hi-fi web designs based on user feedback to deliver both user and business value. -Collaborate bi-weekly on the translation of responsive web features to the Fusion Marketplace native app. Show less

Product Designer

• Oct 2020 - Dec 2020

-Successfully executed a virtual learning challenge with the Chief Product Owner and in collaboration with the UX design team, including conducting five rounds of user research. -Implemented a detailed information architecture, wireframes, prototypes, user tests, and content strategy to integrate a chrome extension to help users bridge critical information. -Contributed to weekly meetings with software engineers and the CEO to review the latest website iterations, design systems, and products in order to coordinate our upcoming design and development sprints. Show less

Senior Operations Analyst

• Dec 2013 - Jul 2018

-Improve the Security oversight and protection of PDVSA employees by conducting new security procedures resulting in 10% less of no desired events -Workshops with stakeholders and other departments to improve and redesign services/procedures by simplifying and solving problems -Develop educational projects to enhance the performance and retain of the security staff by 5% - Enhance the assessment of the General Manager by performing risk analysis, assessment, and treatment of critical assets improving the security measures Show less

Security Consultant – (Senior External Auditor) – Maritime Security Department

• Dec 2012 - Dec 2013

-Performed ISPS CODE audits at main port facilities in the country. -Performed ISPS CODE audits at main port facilities in the country.

Army Officer

• Jul 2009 - Nov 2012

Army Officer - Administrative/Logistics (1st Lieutenant) -Coordinate and supervise administrative and operational troops -Responsible for the improvements of general services, logistics, and food service (produce) by reducing food waste by 5% -Establish relationships between the army, nonprofit and public entities -Development and supervision of job skills post-military services for recruits (carpenters, farmers, etc) by increasing numbers of certified students by 10% -Planned and implemented security and maintenance plan to military airfields and equipment Show less