Experience

ONE400

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Sep 2022 - Present

  CRM Automation, Content Marketing, Streamlined Reporting, Strategy, Fulfillment, Website Hosting.

• Sales & Marketing Coordinator

  • Feb 2022 - Oct 2022

• Business Development Coordinator

  • Jan 2021 - Feb 2022



PayStand

• United States
• Software Development
• 100 - 200 Employee

• Business Development Representative

  • May 2019 - Jan 2020

  Paystand is on a mission to create a more open financial system, starting with B2B payments. Using blockchain and cloud technology, we pioneered Payments-as-a-Service to digitize and automate your entire cash lifecycle. Our software makes it possible to digitize receivables, automate processing, reduce time-to-cash, eliminate transaction fees, and enable new revenue. Paystand is on a mission to create a more open financial system, starting with B2B payments. Using blockchain and cloud technology, we pioneered Payments-as-a-Service to digitize and automate your entire cash lifecycle. Our software makes it possible to digitize receivables, automate processing, reduce time-to-cash, eliminate transaction fees, and enable new revenue.



NTT DATA Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Trainer Analyst

  • Feb 2018 - Mar 2019

  Role Responsibilities:Coordinates class arrangements and delivers trainingEvaluates the delivery of trainingNormally delivers entry-level professional trainingTypically works at one site or with a small subset of a region.Delivers training to active/existing clients (steady state) and to new clients (transition), to include new hire, change, service improvement and vitality training.Provides support and classroom facilitation during new account transitions (assists sr. trainers), change or service improvement efforts. Scope typically single-site.Works with operations and training teams to identify changes and update knowledge base articles.Performs quality audit duties, as necessaryUnderstands operations performance metrics and can identify basic opportunities for improvement/vitality training.Tracks and reports training measurements (Class feedback and Knowledge checks) and quality audit results, as necessaryInterviewing entry-level positions on a weekly basis



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• NPS Project Owner

  • Jan 2017 - Mar 2018

  Training and certifying on the "Net Promoter Score" method a total of 70 supervisors, 13 Assistant Account Managers and 5 Account managers, delivering focus groups with all agents on site (over 1500 employees) and following up with the outcomes of said focus groups to later imperf data analysis and a strategy to improve and presenting it to the global team in charge of the global implementation.

• Trainer

  • Nov 2015 - Jan 2017

  I was in charge of the New Hire classes for a campaign that provided Billing, Sales and technical support to the customers of a big telecommunications company in the United States. I re designed the New Hire agenda for this campaign.