Alejandra Santana
Unemployment Claims Associate at Justworks- Claim this Profile
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Topline Score
Bio
Credentials
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FCIC/NCIC
Florida Department of Law EnforcementDec, 2021- Nov, 2024 -
CJIS
Florida Department of Law EnforcementNov, 2021- Nov, 2024
Experience
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Justworks
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United States
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Human Resources Services
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700 & Above Employee
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Unemployment Claims Associate
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Jan 2023 - Present
-Processed unemployment claims, conducted wage and benefit audits, and handled urgent requests from state unemployment departments with a focus on accuracy and timeliness. - Supported the team in implementing process enhancements throughout the unemployment process to improve efficiency and productivity. - Liaised between the Third Party Administrator (TPA) and Unemployment State Departments to facilitate efficient claims processing and maintain strong working relationships. - Collected and prepared customer data and sensitive business information, ensuring timely remittance to vendors and applicable state agencies. - Resolved issues and inquiries from the Customer Success team and internal ticket creation system, ensuring effective problem-solving and customer satisfaction. -Assisted senior team members in creating internal resources such as help articles and training decks to enhance knowledge-sharing and team performance. - Managed mail logistics, including collection, scanning, sorting, and filing to maintain smooth business operations. - Oversaw Unemployment Claims, emphasizing data gathering, client communication, and case building to ensure accurate and persuasive claims submission. - Conducted thorough audits, verification, and protests of unemployment benefit charge statements to ensure compliance and minimize financial impact. Show less
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Hillsborough County Sheriff's Office
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United States
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Public Safety
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700 & Above Employee
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Digital Evidence Technician
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Sep 2021 - Present
Job Duties Include: • Provide public records support for digital evidence requests such as body work cameras.• Conduct video editing and redactions on video footages. • Review digital evidence records and other related documents to determine if they are following the agency policies, procedures, and public records laws. • Research and review digital evidence classifications to ensure compliance with procedures and guidelines. • Assist with quality assurance of body worn camera audit functions. • Review law enforcement reports to ensure digital evidence is appropriately flagged and categorized. • Work with other law enforcement agencies and State Attorney’s Office regarding the viewing, reproduction, redaction, release, and final deposition of digital evidence. • Assist with inventory of body worn camera inventory.• Assist with the monthly Body Worn Camera logistics across all districts for both the Colonel and Chief Deputy. • Assist with digital evidence training to agency personnel. • Provide cost estimate for public relation requests. Show less
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Detention Records Specialist
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Nov 2019 - Sep 2021
Job Duties Include:• Making changes to Inmate case files by adding updated court dates for upcoming trials and hearings. • Added or reduced criminal charges like traffic, misdemeanors, and felonies. Processed bail/ cash bond information, as well as cash purges.• Scheduled and processed inmate releases that include secured and non-secured facilities like DACCO, Gracepoint, and other law enforcement correctional institutions. • Followed up or placed Federal and Out-Of-County detainers for inmates with outstanding warrants or federal charges. • Processed and executed/canceled outstanding warrants for inmates who had turned themselves in or posted bonds for Hillsborough or Out-Of-County charges (weekends only). • Assisted in admitting turn-ins and weekenders. • Updated sentences and court ordered In-Jail Drug and Domestic Violence Treatment Programs. • Calculated credit time from previous arrests/ Releases on Own Recognizances (ROR’s), Statutory time and Gaintime. • Answered department telephones, emails, faxes and teletypes at a timely and courteous manner, as well as translating in Spanish for employees when there are shortages for translators in the facility.• Assisted in answering questions for relatives about inmate commissaries and other services that the jail provides. As well as answering questions for State Prosecutors, Public Defenders, and Law Enforcement Officers from other agencies. • Releasing inmate property, as well as writing money checks per inmate requests. Show less
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Spielberger Law Group LLC
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United States
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Law Practice
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1 - 100 Employee
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Intake Representative
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Oct 2016 - Apr 2019
Job Duties Include: • Received inbound and outbound client calls regarding employment • Completing and updating case files • Researched employer information • Learning new or updated Employment and EEO laws and regulations for states like: Florida, Georgia, Alabama, North and South Carolina, Pennsylvania, Illinois, Ohio, Texas, Massachusetts, and Arizona. Job Duties Include: • Received inbound and outbound client calls regarding employment • Completing and updating case files • Researched employer information • Learning new or updated Employment and EEO laws and regulations for states like: Florida, Georgia, Alabama, North and South Carolina, Pennsylvania, Illinois, Ohio, Texas, Massachusetts, and Arizona.
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Saint Leo University
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United States
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Higher Education
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700 & Above Employee
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Laboratory Assistant
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Sep 2014 - Dec 2015
Job Duties Include: • Prepared agar plates • Labeled and set up live and post-mortem specimens • Conducted chemical inventory • Filed and reorganized files and microscope slides • Assisted Students and Professors in lab and office work • Set up and sterilized lab equipment • Worked with micro-organisms such as bacteria, viruses and fungi. • Followed the Personal and General Laboratory Safety Procedures and Guidelines. Job Duties Include: • Prepared agar plates • Labeled and set up live and post-mortem specimens • Conducted chemical inventory • Filed and reorganized files and microscope slides • Assisted Students and Professors in lab and office work • Set up and sterilized lab equipment • Worked with micro-organisms such as bacteria, viruses and fungi. • Followed the Personal and General Laboratory Safety Procedures and Guidelines.
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Education
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2017 - 2019
Saint Leo University
Master of Science - MS, Criminal Justice/ Forensic Science -
2011 - 2016
Saint Leo University
Bachelor of Science - BS, Biology, General
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