WW Project and Resource Manager

• May 2023 - Present

Global Master Data Management Lead LATAM

• Sep 2016 - May 2023

Responsible for Leading the Global Master Data Team in Costa Rica that focuses on the creation and maintenance of Likewize critical business information. Conduct coaching, trainings, one on ones and yearly performance reviews with the team providing them with guidance to ensure company policies, Client service level agreements were followed and applied. Responsible for ensuring that all relevant data is properly organized, consistent, and accessible across multiple systems and applications such as Riversand,JD Edwards, ERP AX and participate in projects of process improvements. Developing and implementing processes for data governance such as data quality checks and data audits for Internal and External Audit and Compliance processes. Show less

General Manager and Project Manager for Costa Rica

• Jan 2016 - Aug 2016

Temporary Position due to the Opening of ORYX Agency in Costa Rica. Responsible for overseeing all administrative functions. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Temporary Position due to the Opening of ORYX Agency in Costa Rica. Responsible for overseeing all administrative functions. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Regional Account Manager & IT Senior Project Manager

• Oct 2014 - Jan 2016

During this period of time working for GE360, I worked as a Regional Account Manager and Project Manager for different Customers on different assignments that leaded Project Management practices across the client account, focusing on efficiency, business transformation and Process Improvement. Most of my responsibilities were to implement project management best practices and tools, projects from start to finish through client feedback, also provided estimates and schedules for all projects that required design changes to currently approved products through validation / approval and ensured project timelines and budgets were met in a timely and cost effective manner. Show less

Project Manager

• Jun 2010 - Feb 2013

• Participated on the Migration and Centralization of Financial Processes such as Bank Clearing, Cash Application and Cash Management from the Caribbean to the SSC in Costa Rica.• Developed Project plan and responsible for project profit and loss.• Analyze process flows and perform activity analysis to ensure a good level of knowledge on each individual Caribbean Island processes to lower risk during migration.• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result on the Project• Managed budget for the organization to influence organization's financial profitability• Perform Process optimization during and after migration to the Share Service Center in Costa Rica• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.• Standardized, controlled and stable all migrated processes.• Prepare and present to Project Management Team in Costa Rica the project costs and budget once a month. Show less

Senior Financial Reporting Analyst

• Mar 2010 - Jun 2010

Performed a variety of financial activities including budgeting, forecasting, building financial models, assisting with financial planning, performing research and analysis, preparing reports, and assisting with close processes for US.

Project Coordinator and SME

• Jan 2008 - Feb 2010

Participated as a part of Project Coordinators to help in the Migration of system People Soft to SAP in the Share Service Center. Be the point of contact and worked closely with QA team to conduct testing's in the system, updated the training documentation, developed project reports based on results on a weekly basis.

Account Supervisor

• Sep 2005 - Feb 2009

Develop strong relationship with clients for business growth, implement strategic business plan to meet business objectives with the rest of the management team. Also, lead the team and monitor their performance giving guidance and coaching when needed Had a very close communication with clients daily to ensure satisfaction and completion of SLAs where we could identify areas for improvements and provide recommendations. Support and manage account operations and activities.

Account Manager

• Sep 2005 - Apr 2007

Point of contact for customer's needs building a long lasting, mutually beneficial relationship with excellent communication, computer, and problem-solving skills. Resolving complaints and preventing additional issues by improving processes and procedures. Collaborated with internal departments to facilitate client need fulfillment and also coaching the team to provide and comply with the SLAs.

Customer Service Agent

• Jan 2004 - Jul 2004

Supported customers via telephone and email with inquiries regarding accesses, bank details, helping them select the right products and give them support in minor system issues. Supported customers via telephone and email with inquiries regarding accesses, bank details, helping them select the right products and give them support in minor system issues.