Experience

Kalamazoo Humane Society

• United States
• Veterinary
• 1 - 100 Employee

• Outreach Coordinator

  • Oct 2022 - Present

  -Cultivating mutual respect and trust relationships with individuals, businesses, and other relevant organizations within the communities-Establishing a core group of ambassadors in each community and providing them with support and training-Identifying the barriers to accessing veterinary care and working with stakeholders to find ways to overcome them-Maintaining a calendar of outreach events, including community events, workshops, appearances, or other communication opportunities-Working with the Media staff to develop educational and marketing materials that are culturally relevant to underserved communities-Responding to communications and requests from underserved clients for veterinary services.-Assisting victims of domestic crises to locate temporary placement for their pets

• Customer Service Representative

  • Apr 2021 - Oct 2022

  -Part of a wonderful movement focused on: the prevention of pet overpopulation, providing support, education, and resources to struggling pet owners, and preventing pets from ending up in rescues and shelters, or experiencing harm-Ensures complete and accurate records exist for all animals, including but not limited to rabies certificates, go-home paperwork, and medical records-Performs professional and efficient client/patient check-in and check-out-Maintains accounts receivables for all owner and volume clients-Answer clinic phones, returns message, forwards messages appropriately and in a timely mannerInventories and orders office supplies-Maintains accurate and up-to-date contact list of subsidy partners-Process payments, refunds, and vouchers accurately-Assist with Emergency Pet Food Bank as needed-Process incoming and outgoing mail and packages-All other duties as assigned



Pacific Rim Foods & Cravings Deli

• Customer Service Representative

  • Jan 2020 - Oct 2022

  -Dedicated in being accurate, enthusiastic, knowledgeable, and efficient about products sold in store and meals served in restaurant-Responsible for training new employees, tracking inventory, filling in for absent employees, and enforcing all necessary sanitary practices within the workplace-Actively creating innovative and creative marketing and advertising campaigns in various electronic and print media outlets to promote the store’s and restaurant’s various promotional offers and increase the brand’s awareness in the local community



Kalamazoo College

• United States
• Higher Education
• 400 - 500 Employee

• Student Office Assistant

  • Sep 2015 - Jun 2019

  -Assist with production of materials for assignments using advances photocopier for large and small jobs-Handle administrative mail, confidential student paperwork, and general office administrative requests-Conduct student outreach for events hosted by administrators in the English, Classics, Ethnic Studies, and Religion departments

• Kalamazoo County ID Student Research Assistant

  • Jan 2016 - Dec 2017

  -Worked with faculty, students, community members, and stakeholders to develop a detailed report on The Kalamazoo County Identification Program through rigorous Qualitative research-Assist in project planning and ensure research protocols were avidly followed by students-Responsible for developing and maintaining recordkeeping systems and procedures



City of Kalamazoo

• United States
• Government Administration
• 200 - 300 Employee

• Youth Recreation Intern

  • May 2018 - Aug 2018

  -Assisted over 50 different children ages 5-15 in developing their personal, emotional, reading & writing, or social skills that may be impacting their learning abilities through coaching and modeling positive behaviors-Provide alternative behavior management strategies and mitigate issues among students-Communicate effectively and positively with parents, youth, fellow staff members, community partners, volunteers, and school personnel -Assisted over 50 different children ages 5-15 in developing their personal, emotional, reading & writing, or social skills that may be impacting their learning abilities through coaching and modeling positive behaviors-Provide alternative behavior management strategies and mitigate issues among students-Communicate effectively and positively with parents, youth, fellow staff members, community partners, volunteers, and school personnel



Mujeres Latinas en Acción

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Intern

  • Oct 2017 - Jan 2018

  -Participated in community outreach and program designing/implementation.-Gained knowledge on how relationships between community members and stakeholders are created and maintained.-Provided with insight on grassroots organizing and obstacles facing Latinas and their families, and an opportunity to promote the power of Social Justice. - Aided in the deconstruction of negative epistemologies deeply embedded within Latinas and their families which affect their communities and its livelihood.



AmeriCorps

• Government Administration
• 700 & Above Employee

• Summer Associate VISTA Member

  • Jul 2016 - Sep 2016

  -Developed and enhanced leadership skills while tutoring native Spanish-speaking students in English-Assisted Building Skills Partnership and Service Employees International Union staff with administrative duties, improved public outreach methods & maintained program database, recorded program attendance for review by senior staff-Handled administrative files, personal information, and confidential paperwork in a discrete manner -Developed and enhanced leadership skills while tutoring native Spanish-speaking students in English-Assisted Building Skills Partnership and Service Employees International Union staff with administrative duties, improved public outreach methods & maintained program database, recorded program attendance for review by senior staff-Handled administrative files, personal information, and confidential paperwork in a discrete manner



Farmworker Legal Services of Michigan

• Office Assistant Intern

  • Sep 2015 - Jun 2016

  -Performed general receptionist & client intake duties and conduct client interviews in order to obtain general information regarding address & assets, in addition to eligibility-Assisted legal staff with database and record maintenance by implementing more efficient, organizational methods-Responsible for timely and secure overview of all administrative files, personal information, and confidential paperwork -Performed general receptionist & client intake duties and conduct client interviews in order to obtain general information regarding address & assets, in addition to eligibility-Assisted legal staff with database and record maintenance by implementing more efficient, organizational methods-Responsible for timely and secure overview of all administrative files, personal information, and confidential paperwork