Experience

Price Benowitz Accident Injury Lawyers, LLP

• United States
• Law Practice
• 1 - 100 Employee

• Medical Records Acquisition Specialist

  • Feb 2023 - Present

  Remote



LEWA

• English Teacher

  • May 2021 - Jun 2023

  Managua, Nicaragua



Perfect Smile Doc

• United States
• Medical Practices
• 1 - 100 Employee

• Bilingual Receptionist

  • Apr 2022 - Jan 2023

  New York, United States Customer service, appointment setter, orthodontist and dental care



8Belts Idiomas

• Spain
• Education Administration Programs
• 100 - 200 Employee

• English Language Trainer

  • Sep 2021 - Feb 2022

  Barcelona, Catalonia, Spain English Language Trainer



Webhelp OneLink

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Language Studio Supervisor

  • Oct 2020 - Jan 2021

  Managua, Nicaragua

• Senior Language Trainer

  • Jan 2019 - Oct 2020

  Nicaragua Language Department POC in collaboration with Language team members by communicating between Regional and Local members, as well as, with all local departments (Recruitment, HR, Operations, QA, Training, Human Talent, Welfare) - Coordinate initiatives such as language trainings to level up applicants’ English level to the desired English proficiency - Lead and enhanced the internal English program for all levels (A1-C2) - Provide language reinforcement to administrative and staff… Show more Language Department POC in collaboration with Language team members by communicating between Regional and Local members, as well as, with all local departments (Recruitment, HR, Operations, QA, Training, Human Talent, Welfare) - Coordinate initiatives such as language trainings to level up applicants’ English level to the desired English proficiency - Lead and enhanced the internal English program for all levels (A1-C2) - Provide language reinforcement to administrative and staff members • Develop new trainers and implement our programs in other sites and countries • Develop local team members’ skills on language, translations, delivery, and project planning, Office tools, among others. Empower them to lead calibrations, meetings, and projects. • Work on translations for Marketing, internal communications, and executive documents, as well as proofreading. • Curriculum and trainings design • Perform in other activities as a Language Trainer if the support is needed • Provide support to the Recruitment department as a recruiter

• Language Coordinator Intern

  • Jun 2018 - Dec 2018

  Managua, Nicaragua • Language Department POC in collaboration with Language team members by communicating between Regional and Local members, as well as, with all local departments (Recruitment, HR, Operations, QA, Training, Human Talent, Welfare) • Perform in other activities as a Language Trainer if the support is needed • Provide support to the Recruitment department as a recruiter

• English Language Trainer

  • Mar 2016 - Jun 2018

  Nicaragua Conduct language evaluations to applicants through interviews • Deliver Language trainings to level up applicants’ English level to the desired English proficiency and prepare them to start working for any of our accounts. • Periodic assessments to all accounts through interviews and/or call/chat/email monitoring • Develop action plans to work on AOOs found based on evaluations and depending on operations and clients' needs • Hold feedback and coaching sessions with agents to… Show more Conduct language evaluations to applicants through interviews • Deliver Language trainings to level up applicants’ English level to the desired English proficiency and prepare them to start working for any of our accounts. • Periodic assessments to all accounts through interviews and/or call/chat/email monitoring • Develop action plans to work on AOOs found based on evaluations and depending on operations and clients' needs • Hold feedback and coaching sessions with agents to improve their English skills



Freelance

• Translator

  • Jan 2018 - Oct 2020

  Managua, Nicaragua • Legal Documents • Social Media and Marketing • Internal Company's communications • Direct clients' communications • Books proofreading



Centro cultural Nicaraguense Norteamericano

• English Teacher

  • Jan 2018 - Jul 2018

  Managua



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Trainer

  • May 2014 - Mar 2016

  Nicaragua • Develop material and training agenda • Deliver product training • Up-trainings and staff development training • Implementation of a Trainer internship program for agents • QA Tier 2 • Direct client contact and open communication



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Learning Specialist

  • Sep 2011 - Apr 2014

  Managua, Nicaragua Develop material and training agenda • Deliver product training • Up-trainings and staff development training • Customer Service Experience. • 30-60-90 day follow-ups

• Customer Service Representative

  • Aug 2010 - Sep 2011

  Managua, Nicaragua • Customer Service Representative for Virgin Mobile USA. • Troubleshooting phone network issues, phone service • Payments • LNP requests