Experience

Pabis Retail

• Mexico
• Software Development
• 1 - 100 Employee

• PRODUCT PMO LEAD

  • Apr 2022 - Present

  Functional leader of project delivery for product development. I provide advice and guidance, monitoring and assurance, advocacy and education with respect to programmes, projects, and their delivery, to Councillors, executives, project managers and staff at all levels. Also responsible for the management of the Regional Infrastructure and other key projects within the organization as required. *Lead the implementation and management of portfolio, programme and project governance frameworks and development of appropriate reporting tools which deliver value. • Leadership of a Council wide approach to Project Management including resource planning and management, preparing resource plans and the monitoring and reporting of project outcomes. • Establish organization wide project reporting with a focus on value added advice and early identification and resolution of risk and issues. • Develop project portfolio prioritization methodologies. • Coach and mentor project sponsors and managers. • Review programmes and projects for deliverability including adequate resourcing, • Increasing project management maturity and capability within the Council • All governance reporting is accurate and timely, with appropriate reporting on project timeframes, budget, scope and benefits. • Governance and reporting frameworks add value by identifying underlying risks and issues with appropriate recommended improvements. • Projects have the appropriate resources to deliver the required benefits and outcomes on time, in scope and to the satisfaction of key stakeholders. Deliver projects on time, within budget, scope, quality expectations and to key stakeholder satisfaction. • Project management delivery is consistent with of best practice. • All reporting is accurate and timely, with all risks and issues identified and appropriate resolution strategies developed and implemented. Show less



Auronix

• Mexico
• Technology, Information and Internet
• 100 - 200 Employee

• PMO Lead

  • Jul 2020 - Jul 2022

  Functional leader of project delivery and governance across the organization. I provide advice and guidance, monitoring and assurance, advocacy and education with respect to programmes, projects, and their delivery, to Councillors, executives, project managers and staff at all levels. Also responsible for the management of the Regional Infrastructure Fund contracts and Direct Funding contract and other key projects within the organization as required. *Lead the implementation and management of portfolio, programme and project governance frameworks and development of appropriate reporting tools which deliver value. • Leadership of a Council wide approach to Project Management including resource planning and management, preparing resource plans and the monitoring and reporting of project outcomes. • Establish organization wide project reporting with a focus on value added advice and early identification and resolution of risk and issues. • Develop project portfolio prioritization methodologies. • Coach and mentor project sponsors and managers. • Review programmes and projects for deliverability including adequate resourcing, • Increasing project management maturity and capability within the Council • All governance reporting is accurate and timely, with appropriate reporting on project timeframes, budget, scope and benefits. • Governance and reporting frameworks add value by identifying underlying risks and issues with appropriate recommended improvements. • Projects have the appropriate resources to deliver the required benefits and outcomes on time, in scope and to the satisfaction of key stakeholders. Deliver projects on time, within budget, scope, quality expectations and to key stakeholder satisfaction. • Project management delivery is consistent with of best practice. • All reporting is accurate and timely, with all risks and issues identified and appropriate resolution strategies developed and implemented. Show less



Bose Corporation

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Service Delivery Manager

  • Sep 2019 - Jul 2020

  Responsible for leading implementations and projects that span across one or more business units. Manage resources, schedules, work plans, financials and adhere to stage gate quality and control guidelines throughout the full systems development life cycle. Management of issues, risks and project change requests to ensure successful and on-time project delivery and customer satisfaction. -Run and manage the day-to-day project activities and resources -Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case. -Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously -Manage all aspects of projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. -Report on project success criteria results, metrics, test and deployment management activities. -Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence -Prepare estimates and detailed project plan for all phases of the project -Procure adequate resources to achieve project objectives in planned timeframes -Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership -Understand interdependencies between technology, operations and business needs -Demonstrate a functional acumen to support how solutions will address customers goals while maintaining alignment with industry best practices -Act as an internal quality control check for the project -Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables -Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards Show less



Zebra Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Experience Manager (CEM) KEY ACCOUNTS LATAM

  • Nov 2014 - Sep 2019

  Responsible for coordinating and developing IT Projects into key Customers for pre sales and post sales areas. -Development Sales proposals and the whole relationships with Key Customers based on SCRUM, DMAIC and PMI methodologies. -Successful service delivery and contract administration (KPI’s, SLA’s, incident management, process optimizations, customer experience) - SLA achievement and high level of customer satisfaction -Budget management, development and adjust. -To guarantee the effective communication between involved areas in the project. -Implementation of processes, formats and solutions to optimize the operation -Inventory management and control -Proposal design and supervision. -Management of platforms and B.I tools for management projects and incidents. (sales force, project manager, service now, remedy…) -Quotations, Discounts approvals, and P. O´s. Show less



Motorola Solutions

• United States
• Telecommunications
• 700 & Above Employee

• SENIOR PROJECT MANAGER KEY ACCOUNTS

  • Mar 2013 - Nov 2014

  Responsible for the coordination and administration of Key Global accounts projects (for Retail, culture, Government, Banking, Entertainment, Foods and others…) ,and give management and follow-up to the agreements and contracts resulting from trade negotiations.-Deal directly with the customer at management and directive levels.-Identify and analyze customer needs and develop competitive solutions.-Budget management, development and adjust.-Day to day operational troubleshooting-Compliance with SLA´s to 100%-Implementation of process, formats and solutions to optimize the operation-Inventory management and control-Submission of pre and post sales proposals-Management of platforms for tracking and closing of incidents as remedy, Service manager AMS.-Services quotation, and P.O´s.-Billings-B.I tools for management. Show less

• -Contract administrator PMO

  • Apr 2012 - Mar 2013

  -Pre and post sales attention.-Proposal management.-Sales processes of products and services, price verification, special pricing request, verification of stock of products and viability of services.-Handling and processing of purchase orders.-Verification of delivery terms.-Direct contact with customers for processes of pre-sale and post-sale.-Team work to make the best decision in case of any dissatisfaction by customers.-Promotion and commercial proposals for potential customers. -Update, promotion and continuous information to customers of releases, products and discounts related to products and services Show less



GIMAC

• Belgium
• Business Consulting and Services
• 1 - 100 Employee

• External Communication Manager

  • Aug 2010 - Apr 2012

  -Supervise the process of promotion, sales and collection to the users of the services provided by the company. -To ensure that the services provided meet the requirements of internal and external u s e r s. -Develop guidelines for the publication of notices, press releases, reports and other related activities planned or carried out. -Keep an up-to-date register of the events. -Supervise the activities of sales of products and services -Maintain an internal record of deposits of money made on the corresponding bank account. -Make regular reports of the activities undertaken. -Draw up the schedule of daily activities. -Direct customer care -Planning, coordination and supervision of the activities and events for the employees, from the reception of the place, until the logistical details such as atmosphere, type of food and drinks, type of event, for many people, etc. Depending on the Target that the event target, using the designated budget without exceeding it. Show less



French Embassy in Mexico

• Ciudad de México y alrededores, México

• External Communication

  • Feb 2008 - Aug 2010

  -Coordination and monitoring of commercial Direction agenda -Budget management -Logistics and organization of internal and external events in the Embassy -Director´s Schedule. -Management of contracts for the line of the Gallery (2020), by the session of copyright, designers toward the company. -Obtain sponsorships from public and private companies for events or projects in the gallery. -Coverage of events such as cocktails, openings, openings, performances, special events, etc... -Flights, Meetings, Reservations, etc. for executive directors and Diplomatics. -preparation of motions, management of credit notes, processing of orders internationally. -issuance of invoices -Direct contact with customs brokers Show less