Alejandra Cifuentes

Office Manager/Sales and Customer Service Executive at PezCo Aquafarming at PezCo Aquafarming LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Tampa, Florida, United States, US

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5.0

/5.0
/ Based on 2 ratings
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Sue Rodenbeck

I have managed Alejandra for 8 years. Her team spirit, loyalty, pleasant personality and resourcefulness have always been an asset to the company. She contributes wherever needed - never questions, just does whatever is asked. Not easily flustered, she easily handles a busy atmosphere and conflicting deadlines. Her position grew over the years simply from being the one to step up and take on new tasks. It's a pleasure working with someone you know you can always count on.

Ricardo Rosales

Alejandra is a hard working individual who achieves her goals, she can lead teams as well as to follow instructions from her superiors. She is an asset to have on board!!!!!!!!!!!

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Experience

    • United States
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Office Manager/Sales and Customer Service Executive at PezCo Aquafarming
      • Jun 2016 - Present

    • Administration – Sales and Customer Service
      • Feb 2006 - Jun 2016

      Provide administrative support to office and sales staff of $50M frozen seafood importer. Gained staff trust which led to increased duties to include taking sales orders and coordinating pick-ups and deliveries.  Provide excellent customer service and build relationships with customers.  Process sales to existing customers from a product line of over 1,000 SKUs.  Facilitate weekly invoicing, maintaining account data, accounts payable data entry and EDI order processing.  Efficiently manage and negotiate best rates for the transportation of critical testing supplies to overseas operations and ensure they maintain correct temperatures.  Successfully converted the filing system from paper to digital files.  Assist with sales to South America and national Spanish speaking customers.  Serve as first point of contact for the office. Show less

    • Customer Service Manager
      • Jan 2004 - Jan 2006

      Fielded all inbound calls for call center and provided excellent customer service to existing and potential customers. Started as a Customer Service Representative and was promoted to Customer Service Manager.  Trained and supervised staff of Customer Service Representatives.  Fielded calls from customers to process new orders.  Handled all customer complaints to ensure proper resolution. Fielded all inbound calls for call center and provided excellent customer service to existing and potential customers. Started as a Customer Service Representative and was promoted to Customer Service Manager.  Trained and supervised staff of Customer Service Representatives.  Fielded calls from customers to process new orders.  Handled all customer complaints to ensure proper resolution.

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